Crystal Dunnigan
Saint Marys
Summary
Resourceful, highly organized, and service-driven professional returning to the workforce after successfully managing complex household operations and community activities. Adept at coordinating schedules, resolving resident concerns, and maintaining accurate records. Known for building positive relationships, prioritizing tasks in fast-paced environments, and delivering exceptional customer service. Eager to leverage strong organizational skills, attention to detail, and a proactive problem-solving approach to support efficient, resident-focused military housing management.
Overview
25
25
years of professional experience
Work History
Stay at Home Parent
08.2004 - Current
- Managed all daily operations of the home, including scheduling, purchasing, budgeting, maintenance, and logistics.
- Proficient in managing household schedules and multitasking effectively.
- Compiled and consolidated financial documentation for monthly budgeting and financial planning.
- Responsible for all accounting issues, including accounts payable invoices. Maintained household assets totalling over $250,000, ensuring retention of value and necessary preventative maintenance.
- Coordinated with therapists, school administration, teachers, and health care providers to secure services for child with special needs.
- Responsible for all aspects of education for two children, including full time homeschooling from 8th through 11 grades.
- Planned for and provided all meals daily for a family of four, plus additional guests.
Middle School Math Teacher
Heritage Oak School
Tehachapi, CA
09.2016 - 03.2020
- Managed a classroom of differing skill levels and abilities, maintaining safety and structure, and ensuring a fun and healthy learning environment.
- Created and implemented diverse lesson plans, ensuring needs were met for a variety of students.
- Maintained accurate records of student grades and assignments, communicating regularly with parents as needed.
- Evaluated current curriculum and adjusted to meet organization standards as well as current trends.
- Primary substitute for all Middle and High School math and science classes.
Family Advisory Council Co-Chair
AI Dupont Hospital for Children
Wilmington, DE
08.2009 - 08.2015
- Assisted hospital directors in the development and implementation of patient-centered hospital policy.
- Engaged in multiple committees that focus on customer relations and feedback driven policy change.
- Responded to customer feedback and used given feedback to develop creative solutions that supported the mission of the organization.
- Met with patients and families regularly to receive feedback on areas of improvement.
- Worked directly with the Chief Operating Officer and other key leaders to ensure successful programs.
Customer Service Specialist
Babies R Us
Newark, DE
08.2005 - 11.2008
- Managed children's clothing department.
- Provided excellent customer service to customers needing assistance with locating items, registries, and returns.
- Maintained knowledge of all departments to provide the best customer service.
- Responsible for keeping inventory stocked and organized to ensure customer satisfaction.
- Assisted with product ordering and end of month reconciliation.
- Used monthly and yearly sales reports to help mitigate loss of inventory.
Member Service Product Specialist
Atlantic Federal Credit Union
Newtown Square, PA
09.2001 - 08.2004
- Acted as the primary liaison between the members and the credit union, providing superior member service in a friendly and professional way.
- Handled all aspects of business, including membership applications, loan applications, and resolving account issues.
- Maintained a high level of integrity and operational efficiency while ensuring member information is secure and protected.
- Responsible for posting payments and monies to member accounts in the form of check, cash, and electronic payments accurately, and balances cash drawers and vaults daily.
- Proactively identified member's needs to recommend appropriate products and services to strengthen their financial well being.
- Assisted members with inquiries via telephone and in-person, including research, account reconciliation, and solving complex account issues.
Education
Bachelor's of Science - Biology, Chemistry
Eastern Mennonite University
Harrisonburg, VA06-1997
High School Diploma - undefined
Delaware County Christian School
Newtown Square, PA06-1995
Skills
- Ability to manage multiple responsibilities simultaneously
- Creative thinker able to adapt to changing situations
- Able to navigate key software programs including Microsoft Word, Excel, and PowerPoint Experienced with QuickBooks
- Extremely detail oriented
- Excellent leadership and strong communication skills
Timeline
Middle School Math Teacher
Heritage Oak School
09.2016 - 03.2020
Family Advisory Council Co-Chair
AI Dupont Hospital for Children
08.2009 - 08.2015
Customer Service Specialist
Babies R Us
08.2005 - 11.2008
Stay at Home Parent
08.2004 - Current
Member Service Product Specialist
Atlantic Federal Credit Union
09.2001 - 08.2004
High School Diploma - undefined
Delaware County Christian School
Bachelor's of Science - Biology, Chemistry
Eastern Mennonite University