Crystal Dunston
Sicklerville,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Senior Legal Bankruptcy Specialist
Ocwen Loan Servicing
06.2012 - Current
- Streamlined communication channels between clients and creditors, fostering transparent and constructive dialogue.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Team Leader Default Management Team
Wells Fargo Bank, N.A.
01.2009 - 06.2012
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Generated reports detailing findings and recommendations.
Education
Associate of Science - Business Administration And Management
Temple University
Philadelphia, PA05.1992
Skills
- Claims review
- Written and verbal communication
- Legal Research
- Legal writing
- Loan modifications
- Repayment Plan Development
- Debt Restructuring
Timeline
Senior Legal Bankruptcy Specialist
Ocwen Loan Servicing
06.2012 - Current
Team Leader Default Management Team
Wells Fargo Bank, N.A.
01.2009 - 06.2012
Associate of Science - Business Administration And Management
Temple University
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