Crystal Dykstra
Missoula,Montana
Overview
5
5
years of professional experience
Work History
Business Owner
Crystal Dykstra Pet Sitting
05.2018 - 07.2023
- Managed tight schedule with over 100 repeating clients
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager, Lead Captain
Luxottica
01.2021 - 01.2023
- Strategized weekly with managers areas of opportunity to exceed goals, pushing our regional team to the top of the company week after week of 80+ teams
- Lead weekly conference calls to review and alter individual 23 store growth plans
- Assisted in hiring, staffing and training 25+ individuals across both store manager and associates across 4 locations
- Developed new managers and identified potential manager talent
- Assisted in conflict resolution between managers and stores within the region
Store Manager
Sunglass Hut
04.2019 - 01.2023
- Maintained sales growth with 50% reduction in staff by maximizing customer experiences and focusing on safety and health in 2020
- Boosted sales 150% for two locations in Missoula that were trending down by hiring and staffing both locations with associates who shared the company values
- Multitasked by coaching and developing my team, diligently planning sales strategies to hit focus KCIs with changing customer patterns, to provide customers with the Sunglass Hut Experience daily
- Maintained staff and company policies through COVID-19 with constant changes while still maximizing sales
- Partnered with HR regularly to maintain a cohesive work environment and mitigate staff conflicts
- Partnered with AP regularly to ensure up to date on policies and best practices to coach my staff
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Prestige Beauty Advisor
Ulta Beauty
08.2018 - 08.2019
- Showcased a knowledge of cosmetics and beauty products to demonstrate for guests, provided personalized suggestions across thousands of products
- Trained with Benefit Experts to deliver flawless makeup applications to elevate the Ulta experience
- Representative of Too Faced, one of the largest brands within the Ulta portfolio
- Applied customer service skills to welcome in, help, and finalize transactions with thousands of guests with a positive experience
- Visual Merchandised weekly.
Education
BA in Physcology -
University of Montana
12.2023
Skills
- Multifunctional Teamwork
- Leadership
- Mentorship
- Creative Problem-Solving
- Business Strategy & Planning
- Analytical Decision Making
- Transparent & Meaningful Communication
- Customer Service Management
- Retail Operations Management
- Conflict Resolution
- Business Administration
- Employee Development
Accomplishments
- Top Conversion Store in Region for 2020 & 2021
- Increased sales 250% within 4 months of managing
Timeline
Manager, Lead Captain
Luxottica
01.2021 - 01.2023
Store Manager
Sunglass Hut
04.2019 - 01.2023
Prestige Beauty Advisor
Ulta Beauty
08.2018 - 08.2019
Business Owner
Crystal Dykstra Pet Sitting
05.2018 - 07.2023
BA in Physcology -
University of Montana