Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Eakes

Greenville,NC

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer-focused service, multitasking and time management abilities. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

10
10
years of professional experience

Work History

Operations Lead

J.C. Penney
Greenville, NC
11.2023 - 03.2024
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Developing and implementing effective strategies to optimize operational performance.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Establishing key performance indicators to track productivity, quality standards.
  • Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
  • Providing guidance and mentorship for junior staff members.
  • Actively participating in planning sessions for new projects or initiatives.
  • Trained, mentored and motivated employees to maximize team productivity.

Visual Merchandiser

Belk
Greenville, NC
09.2021 - 11.2023
  • Developed creative visual displays to showcase products and attract customers.
  • Organized store layout, fixtures and visual merchandising standards.
  • Built effective partner store relationships to improve customer satisfaction.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.

Real Estate Assistant

Berkshire Hathaway/The Tingen Team
Greenville, NC
04.2015 - 12.2020
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
  • Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
  • Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
  • Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
  • Assisted realtors with private viewings, enabling clients to see available properties.
  • Followed up with prospects throughout sales processes to offer assistance.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.

Sales Associate

Advanced Auto Parts
Greenville, NC
02.2014 - 03.2015
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Placed special orders or called other stores to find desired items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Adhered to company initiatives and achieved established goals.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed transactions using a point-of-sale system.

Education

High School Diploma -

D.H. Conley
Winterville, NC
06-2002

Some College (No Degree) - Radiologic Technology

Pitt Community College
Winterville, NC

Skills

  • Strategic Planning
  • Team Building/Leadership
  • Effective Communication
  • Customer Relationship Development
  • Employee Productivity
  • Organizational Efficiency
  • Understanding Of Customers' Needs
  • Continuous Improvements
  • Attention To Detail
  • Team Player
  • Maintaining Compliance

Timeline

Operations Lead

J.C. Penney
11.2023 - 03.2024

Visual Merchandiser

Belk
09.2021 - 11.2023

Real Estate Assistant

Berkshire Hathaway/The Tingen Team
04.2015 - 12.2020

Sales Associate

Advanced Auto Parts
02.2014 - 03.2015

High School Diploma -

D.H. Conley

Some College (No Degree) - Radiologic Technology

Pitt Community College

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Crystal Eakes