Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Earle

Princeton,WV

Summary

With a proven track record at Walmart, I excel in leadership and inventory management, driving team motivation and operational efficiency. Leveraging skills in conflict resolution and strategic planning, I've significantly enhanced team performance and customer satisfaction, embodying professionalism and adaptability in dynamic environments.

Overview

23
23
years of professional experience

Work History

Team Leader

Walmart
10.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Assistant Store Manager

Walmart
11.2016 - 10.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Customer Service Manager

Walmart
09.2015 - 11.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Improved team morale by establishing recognition program for exceptional customer service.

Customer Service Cashier

Walmart
06.2014 - 10.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Active Duty Soldier

US Army
09.2001 - 01.2013
  • Contributed to successful military exercises through effective coordination and task delegation among team members.
  • Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
  • Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
  • Secured and protected military property, assets, and personnel.
  • Enhanced unit readiness by conducting thorough training sessions and evaluations.
  • Facilitated cross-training allowing unit members to acquire new skills relevant to their respective duties.
  • Conducted regular evaluations of soldiers'' performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
  • Collaborated with various departments to streamline processes and improve inter-departmental cooperation.
  • Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
  • Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
  • Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
  • Improved overall team efficiency through regular maintenance and organization of equipment and resources.
  • Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
  • Provided crucial support during humanitarian missions through swift response and efficient resource distribution efforts.
  • Assisted in the development of operational plans that led to successful mission completion under challenging circumstances.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Operated and maintained armored vehicles.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Upheld Branch dress and appearance regulations for professional appearance.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Maintained required level of proficiency in use of firearms.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Managed weapon handling, delivery, and shipping systems.
  • Designated mandatory reporter for sexual assault and responder for suicide prevention situations.

Education

General - General Studies

Princeton Senior High School
Princeton, WV
05.2000

Skills

  • Team motivation
  • Mentoring
  • Daily workflow improvement
  • Safety
  • Safety processes and procedures
  • Staff education and training
  • Coaching
  • Complaint resolution
  • Influencing skills
  • Sales expertise
  • Expectation setting
  • Team assessment
  • Leadership
  • Multitasking
  • Multitasking Abilities
  • Conflict Resolution
  • Team building
  • Quality Assurance
  • Problem-solving abilities
  • Reliability
  • Team Leadership
  • Customer Relationship Management
  • Professionalism
  • Strategic Planning
  • Time management abilities
  • Inventory Management
  • Adaptability
  • Set up devices
  • Troubleshoot service issues
  • Experience in leadership
  • Business ethics

Timeline

Team Leader

Walmart
10.2020 - Current

Assistant Store Manager

Walmart
11.2016 - 10.2020

Customer Service Manager

Walmart
09.2015 - 11.2016

Customer Service Cashier

Walmart
06.2014 - 10.2015

Active Duty Soldier

US Army
09.2001 - 01.2013

General - General Studies

Princeton Senior High School

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Crystal Earle