Crystal Eberhart
McKinney,TX
Summary
The focus is retention of our students to provide a positive college experience with great customer service, excellent communication, and practical problem-solving skills. A dedicated team player to support staff and surrounding departments to collaborate for a positive work environment. Has the ability to work independently and capable of executing multiple projects with strong organizational skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
District College and Career Counselor
Collin College
Farmersville, TX
03.2021 - Current
- Credit and non-credit advising for students along with generating and explaining degree audits to student for understanding of degree program
- Manage student concerns and conflicts along with assisting in resolutions for SES staff
- Conduct best practices in advising to have to be a positive mentor for SES staff
- Provide a connection for student to get the information and guidance needed to complete their programs to assist with the completion rate for the student success goals of the district
- Participate in projects to help with the vision, strategic planning, and goal setting of Collin College
- SES and Administrative Lead coverage when Executive Dean and Associate Deans are offsite
- Plan student engagement activities
- Case management for partnering sports program for enrollment, registration, and advising
- Support Financial Aid department with requirements and update on student accounts
- Work with Academic Affairs Associate Dean for class fulfillment requirement for the semester.
- Worked with individuals to complete application documents for relevant vocations.
Instructor Adjunct Faculty
Collin College
Princeton, TX
08.2023 - 12.2023
- Created a positive and safe learning environment for students to gain information for resources that are available in college
- Taught Learning Framework to high school students to assist with transitioning from high school to college
- Gave students real life examples to help connect with course topics to get a full understanding
- Created positive concepts to engage students in daily lessons.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Employed variety of teaching styles to respond to needs of diverse learners.
Academic Adivsor
Collin College
Plano, TX
11.2019 - 02.2021
- Generated and explained degree audits to student for understanding of degree program and required courses to complete program
- Demonstrated to students how to register for classes to stay on track to complete degree plan
- Helped first time students establish academic goals, registered for classes, and provided support throughout educational career
- Advised students on transfer guide to Collin College’s pathway partners and required courses desired university/college
- Maintained confidentiality of student records in compliance with FERPA.
- Guided students in setting goals and achieving educational objectives.
- Provided academic advisement to students on degree requirements, course selection and university policies.
Financial Aid and Veteran Services Specialist
Collin College
Plano, TX
08.2015 - 10.2019
- Provided students with assistance with FAFSA processes and Veteran Service requirement for documents needed for Veteran Affairs benefits
- Utilized Banner to verify student’s status and informed students of requirements needed to complete financial process
- Accurately scan and index documents to appropriate student account
- Posted and kept track of scholarship offered to Collin College students
- Coordinated and conducted financial aid workshop for student and parents.
- Participated in ongoing training and compliance activities.
Hazlewood Specialist
University of North Texas
Denton, TX
07.2013 - 07.2015
- Guided Veterans/students through Hazlewood Exemption process
- Workshops and Veteran Orientations to present Hazlewood Exemption Act for veteran benefits
- Verified all supporting documents required for the Hazlewood Exemption program
- Invoiced VA benefits for Chapter 31 Vocational Rehabilitation veterans
- Posted in-state waivers for out-of-state military students
- Built a solid connection and support for our veteran students and their dependents
- Knowledge of university policies and procedures.
- Participated in ongoing training and compliance activities.
In-car Driving Instructor
North Texas Driving School
McKinney, TX
01.2012 - 01.2015
- Managed the theory class timing of driving skills for students ages 15 and up
- Taught traffic rules and safety and driving procedures
- Prepared students’ scenarios about emergency situations for safety on the road
- Built a rapport with student to gain their confidence during driving.
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Monitored student's speed while driving, ensuring that they followed all posted speed limits.
- Conducted mock road tests with each student prior to their official exam date to ensure readiness.
- Communicated with other instructors regularly to discuss best practices and provide support when needed.
- Instructed students on how to properly parallel park, make three-point turns, and back into parking spaces.
- Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
Processor/Researcher
CRE Credit Services
Plano, TX
01.2011 - 01.2012
- Researched credit bureau output of client’s credit history for discrepancies
- Effectively disputed and demanded correction of client’s accounts
- Processed audits and letters to credit bureaus and collection agencies on the client’s behalf.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Processed documents to maintain records and files.
Researcher/Receptionist
RMCN, inc
McKinney, TX
01.2008 - 01.2011
- Generated welcome packet and set up new client accounts credit repair clients
- Answered multiple phone lines for sales team and greeted clients
- Processed dispute letters for derogatory accounts to credit bureaus and collection agency.
Night Auditor
Best Western
McKinney, TX
01.2007 - 01.2008
- Maintained accurate record including cash flow, registration card, and reservations
- Performed daily night audit and accurately complete shift checklist
- Setup breakfast bar.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Front Desk Agent
Courtyard by Marriott
Flint, MI
01.2007 - 07.2007
- Registered and assigned rooms for guest
- Responsible for cash drawer contents and transactions during the shift.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Substitute Teacher
Prosper ISD
Prosper, TX
01.2004 - 01.2005
- Delivered teacher’s lesson plan and classroom activities for grades kindergarten through high school students
- Long term substitute for resource classes for focus based learning
- Maintained orderly classroom and connected with students for a positive learning experience
- Familiar with school policies and procedures, including lockdown and fire drills
- Generated attendance reports, graded assignments, and provided student feedback for classes.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Encouraged positive behavior among students through effective communication techniques.
Billing Analyst III
Global crossing telecomm
Bingham Farms, MI
01.1999 - 01.2003
- Liaison for Support Managers and Sales Managers for product orders
- Prepared Carrier’s invoices manually and via automated system
- Supported all questions and concerns for Carrier’s invoice.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Created reports to track progress of billing activities.
- Reviewed and processed customer invoices for accuracy.
- Followed all company procedures to keep data confidential.
Fleet Service Analyst
Tac automotive/ford motor company
Dearborn, MI
01.1998 - 01.1999
- Approved dealership computation on fleet vehicle repairs
- Assisted in identifying vehicle recalls and extensive lemon law information
- Performed national vehicle part searches for recalled and/or rare parts requests.
Dealer Analyst
EDS
Troy, MI
01.1996 - 01.1998
- Acquired incoming calls for Buick Dealers incentive sales programs
- Provided accurate resolution to customer inquiries in professional and courteous manner
- Educated consumers on all Buick models with desired catalog request.
Education
Master of Education - Higher Education Administration
Texas Tech University
Lubbock, TX08.2018
Bachelor Business Administration - Marketing/Management Dual Major
Northwood University
Midland, MI11.1994
Associates of Arts - Business Management
Northwood University
Midland, MI11.1993
Skills
- Collaborating with departments to help our students with concerns for solutions
- Patience and strong active listening skills
- Effective listening skills for positive resolutions
- Virtual Advising (Webex, Zoom, TEAMS)
- Advanced Microsoft Office
- Canvas/Blackboard
- OneLogin Password Reset
- Academic Support
- Student Support
- Education Planning
- Resource Advocacy
- Program Development
- Educational Opportunities
- Student Advising
- Classroom Instruction
- Effective Listening
- Critical Thinking
- University Admissions
- Problem-Solving Skills
- Motivating Students
- Organizational Abilities
- Creative Lesson Planning
Committee Participations
- Disciplinary Appeal Committee 2019-present
- Blooming Harvest Committee 2022
- SES Training Module (Canvas) 2022
- Farmersville ERT Liaison 2022-present
- CRAZE Training 2023
Academic Activities
- Academic Planning Coach Program 2019-present
- Case Management Collin College Tennis Team 2019
- Cougar Quest Mentor 2022-2023
- Career Cluster Agriculture, Food, & Natural Resources 2023
- Blooming Harvest Co-Chair 2022
- Leading for Excellence Academy 2023
- Case Management Education Partner (TCS) 2021-present
- Campus Contact for Transfer University Advisors 2022
- SES Training Module for Academic Advising 2022-2023
- Reversing the Slide Grant Liaison 2022
- Boot-On-The Ground Strategy Farmersville Campus
Awards
- Inspirational customer service award-collin college 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
- UNt excellence award-university of north texas 2013, 2014, 2015
Extracurricular Activities
Inter Collegiate Prayer Fellowship, Student Organization Advisor 2016-2018 Salvation Army, Server McKinney, TX 2019-present
Timeline
Instructor Adjunct Faculty
Collin College
08.2023 - 12.2023
District College and Career Counselor
Collin College
03.2021 - Current
Academic Adivsor
Collin College
11.2019 - 02.2021
Financial Aid and Veteran Services Specialist
Collin College
08.2015 - 10.2019
Hazlewood Specialist
University of North Texas
07.2013 - 07.2015
In-car Driving Instructor
North Texas Driving School
01.2012 - 01.2015
Processor/Researcher
CRE Credit Services
01.2011 - 01.2012
Researcher/Receptionist
RMCN, inc
01.2008 - 01.2011
Night Auditor
Best Western
01.2007 - 01.2008
Front Desk Agent
Courtyard by Marriott
01.2007 - 07.2007
Substitute Teacher
Prosper ISD
01.2004 - 01.2005
Billing Analyst III
Global crossing telecomm
01.1999 - 01.2003
Fleet Service Analyst
Tac automotive/ford motor company
01.1998 - 01.1999
Dealer Analyst
EDS
01.1996 - 01.1998
Master of Education - Higher Education Administration
Texas Tech University
Bachelor Business Administration - Marketing/Management Dual Major
Northwood University
Associates of Arts - Business Management
Northwood University
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