Crystal Echeverria Herrera
Groveport
Summary
Compassionate and results-driven professional with a dynamic background in transportation, youth advocacy, caregiving, and petitioning. Recognized for inspiring teams, elevating performance, and delivering exceptional customer service in fast-paced, diverse environments. Adept at coordinating logistics, supporting vulnerable populations, and navigating complex challenges with professionalism, empathy, and efficiency. Currently pursuing a Bachelor's in Human Services to deepen expertise in social advocacy and community support. Known for a strong work ethic, adaptability, and the ability to thrive independently while mastering new skills quickly. Committed to fostering inclusivity, solving problems creatively, and making a meaningful impact through high-quality service and ethical leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver
Uber, Lyft, and DoorDash
01.2019 - Current
- Transport passengers, food, and groceries safely to designated locations.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Assist passengers with entry/exit, and handle luggage.
- Offer amenities such as chargers, refreshments, and a personalized music selection.
- Comply with airport regulations for smooth navigation.
- Delivered goods and services to customers on time and in excellent condition.
- Resolved passenger complaints professionally, fostering positive relationships and repeat business.
- Navigated city routes efficiently to ensure timely passenger pickups and deliveries.
- Address customer concerns professionally, ensure safety, and report incidents accurately and promptly.
- Utilized navigation apps for optimal route planning and traffic management during trips.
- Adhered to safety protocols while driving to ensure passenger security and compliance with regulations.
- Collaborated with delivery platforms to coordinate efficient food delivery logistics in busy areas.
- Communicated effectively with passengers to enhance their ride experience and resolve issues.
- Key Skills: Excellent time management and organizational abilities, reliable in all responsibilities, strong customer service and interpersonal skills, adaptability to varying weather conditions, effective problem-solving and decision-making, professional communication, and safety awareness.
Youth Worker
National Youth Advocate Program
01.2023 - 2023
- Provide direct support to youth in foster care, adoption programs, and social services.
- Offer mentorship and guidance to help young individuals build life skills.
- Manage cases and collaborate with social workers, educators, and healthcare professionals.
- Engage in community outreach by organizing events, and connecting youth with resources.
- Facilitated group activities for youth to foster engagement and social skills.
- Provided individual support to youth during crisis situations and emotional challenges.
- Developed and implemented personalized care plans for at-risk youth members.
- Maintained accurate documentation of interactions and progress for each participant.
- Organized educational workshops to promote life skills among young individuals.
- Used calm, positive, and encouraging approach with youth.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Assist with crisis intervention, offering emotional support, and ensuring safety.
- Advocate for policy improvements to ensure that youth receive equitable access to services.
- Key Skills: Strong communication and interpersonal skills, crisis intervention and problem-solving ability, case management and documentation proficiency, cultural competency in diverse communities, and knowledge of child welfare policies and youth advocacy programs.
- Directed activities to promote growth in mental, emotional and educational areas.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Documented child progress, reporting extreme changes in behavior.
- Ensured the safety of all youths while attending programming or events outside the facility.
- Collaborated with other professionals to provide comprehensive services to clients.
Lead Petitioner
Advanced Micro Targeting
01.2023 - 2023
- Transport and coordinate teams to assigned locations, ensuring timely arrivals.
- Assign petition locations, collect signatures, and verify document accuracy.
- Upheld clear and continuous communication with leadership, accurately reporting all operational incidents.
- Remain professional and calm in challenging situations, and provide excellent customer service.
- Ensure that government petition packets are safeguarded and handled ethically.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems
- Key skills: Strong time management and organizational abilities, persuasive and effective communicator, patient and adaptable in various situations, resilient in navigating challenges, skilled in engaging diverse communities, and ethical and responsible document handling.
Caregiver
Private Client (Robert Stanton)
01.2012 - 01.2023
- Prepare meals, and maintain the cleanliness of the home.
- Wash clothes, organize personal belongings, and assist with daily living tasks.
- Schedule and coordinate medical appointments, and prescriptions.
- Communicate effectively with doctors, nurses, specialists, and social workers.
- Ensure client safety, arrange transportation, and provide personal hygiene assistance.
- Offer emotional support, massages, and mental health guidance.
- Shop for groceries and essential items to ensure clients' comfort and well-being.
- Key Skills: Compassion, empathy, and sensitivity toward clients; strong communication and interpersonal skills; patience and attentiveness in addressing individual needs; crisis management and emergency response skills; knowledge of health and safety procedures; adaptability to diverse care requirements.
Education
BBA - Human Services
Post University
CT09-2026
High School Diploma -
ECOT
Ohio06-2008
Skills
- Strong time management and organizational abilities
- Persuasive and effective communicator
- Patient and adaptable in various situations
- Resilient in navigating challenges
- Skilled in engaging diverse communities
- Ethical and responsible document handling
- Crisis intervention and problem-solving ability
- Case management and documentation proficiency
- Cultural competency in diverse communities
- Knowledge of child welfare policies and youth advocacy programs
- Excellent time management and organizational abilities
- Reliable and dependable in all responsibilities
- Strong customer service and interpersonal skills
- Adaptability to varying weather conditions
- Effective problem-solving and decision-making
- Professional communication and safety awareness
- Compassion
- Empathy
- And sensitivity toward clients
- Patience and attentiveness in addressing individual needs
- Crisis management and emergency response skills
- Knowledge of health and safety procedures
- Adaptability to diverse care requirements
- Customer Service & Communication
- Time Management & Organization
- Adaptability & Problem-Solving
- Safety & Incident Management
- Interpersonal & Advocacy Skills
- Cultural Competency & Diversity Awareness
- Compassion & Emotional Support
- Government & Policy Knowledge
- Technology & Navigation
- Teamwork & Leadership
Hobbies and Interests
- Helping and serving the community
- Caring for my children and husband
- Advocating for equality
- Creating a better world for all
Additional Attributes
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
Accomplishments
- I have achieved being on the deans list for the past 3 years at Post University
Languages
Spanish
Professional
English
Full Professional
Certification
- CPR
Timeline
Youth Worker
National Youth Advocate Program
01.2023 - 2023
Lead Petitioner
Advanced Micro Targeting
01.2023 - 2023
Driver
Uber, Lyft, and DoorDash
01.2019 - Current
Caregiver
Private Client (Robert Stanton)
01.2012 - 01.2023
BBA - Human Services
Post University
High School Diploma -
ECOT
Similar Profiles
PRINCE KALYANPRINCE KALYAN
Driver at Uber, Lyft, Postmates, DoorDashDriver at Uber, Lyft, Postmates, DoorDash
Darrell TannerDarrell Tanner
Independent Contractor at Amazon, Uber, Lyft, Postmates, DoorDash, ShiptIndependent Contractor at Amazon, Uber, Lyft, Postmates, DoorDash, Shipt
Juan PajaresJuan Pajares
Driver at Uber, Lyft, Postmates, DoorDashDriver at Uber, Lyft, Postmates, DoorDash
Zabriel BarnesZabriel Barnes
Pet Sitter at Family MembersPet Sitter at Family Members
Geron BrushGeron Brush
Line Mechanic at AEP OhioLine Mechanic at AEP Ohio