Crystal Egbunam
Brooklyn,USA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Versatile and results-driven administrator with extensive experience in healthcare data analytics, regulatory compliance, service quality, process optimization, and performance management. Skillful at utilizing data insights to drive strategic decision-making, enhance operational efficiency, and deliver on-time, on-budget project outcomes with a >97% completion rate. Proven ability to reduce vendor-related costs through effective relationship management and cross-functional collaboration. Expertise in training development, change management, and database tools/technologies ensures seamless project execution, improved employee performance, and sustainable growth. Recognized for professional maturity, persuasive communication, and ability to align stakeholders, external partners, and diverse teams toward achieving business goals. This blend of project management skills and healthcare data experience will provide cost savings, improved processes, and measurable business outcomes for an organization. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Analyst
New York Presbyterian Hospital
05.2018 - Current
- Develop and implement quality improvement initiatives, reducing operational inefficiencies by 30% and ensuring compliance with healthcare standards and regulatory bodies
- Collect, clean, and curate datasets from multiple EHR systems and financial sources, ensuring data accuracy and consistency to support operational performance improvement projects
- Collaborate with cross-functional teams to develop dashboards and performance reports, translating complex data insights into actionable recommendations for decision-making by senior leadership
- Led data integrity and control testing efforts, ensuring accuracy and completeness of patient data across multiple EHR systems, supporting quality improvement programs and strategic decision-making
- Assess the impact of data feed delays and data-related issues, providing valuable insights for decision-making processes
- Monitor expenditures, revenues, and headcount variances, generating comprehensive financial and compliance reports to support strategic decision-making and improve operational performance
- Design and implement data mining models to identify complex data set patterns, trends, and correlations
- Employ risk mitigation strategies during an EHR upgrade, reducing downtime by 30% and preventing data loss during the transition phase
- Conduct control testing and maintained the integrity of clinical and demographic patient information in all systems
- Interface professionally with database and SAS development teams, effectively collaborating on complex projects
- Improve operational processes and mentor fellow analysts fostering a collaborative work environment
Project Manager
New York City Health and Hospitals Cooperation
04.2021 - 08.2023
- Selected by the Director after six months of employment to address and reconcile discrepancies, resulting in $100,000 in savings through re-engineered process improvement initiatives
- Collaborated with cross-functional teams, including clinical staff, IT, and external vendors, to manage complex healthcare projects, ensuring timely delivery and alignment with organizational goals
- Supervised over 100 initial applications from 3 acute hospitals and evaluated applicants' credentials, ensuring compliance with credentialing and privileged policies set by accrediting agencies
- Developed and enhanced project management frameworks, leveraging data insights and MS Office tools to optimize project outcomes and align with PMO governance standards
- Conceptualized financial analyses of operational revenues, expenses utilization, and membership, ensuring accurate primary source verification, including degree, board certifications, hospital affiliations/employments, and malpractice claims history
- Cooperated with the Technology team to identify automation opportunities and played an instrumental role in automating health checks and reconciliation reports, reducing manual workload, and improving efficiency
- Coordinated stakeholder meetings and educational sessions focused on process improvements, resulting in streamlined workflows and enhanced collaboration among multidisciplinary teams
Clinical Administrative Specialist
Sports Injury & Pain Management Clinic of New York
10.2019 - 04.2021
- Scheduled consultations and medical procedures for new and existing patients, ensuring timely appointments and optimized provider schedules, significantly improving patient flow and reducing wait times
- Coordinated patient care services by handling referrals for X-rays, MRI scans, physical therapy, and other diagnostic procedures, maintaining clear communication with both patients and external providers to ensure seamless care experience
- Processed patient payments, posted daily charges, and prepared detailed daily financial reports using practice management software, contributing to efficient financial operations and accurate bookkeeping
- Inputted and managed patient data, including recording medical charts, consultation notes, and diagnostic reports, ensuring real-time accuracy and compliance with healthcare documentation standards
- Orchestrated medical record administration, overseeing preparation and collection of required consent forms, maintaining compliance with HIPAA privacy regulations, and ensuring secure handling of confidential patient information
- Ensured compliance with healthcare regulations by verifying that all patient documentation, consent forms, and privacy practices adhered to HIPAA and other regulatory requirements, safeguarding patient information and minimizing operational risks
- Managed medical office supply chain operations, including ordering, tracking, and inventory management of medical supplies and equipment, ensuring availability of necessary materials while controlling costs and adhering to procurement policies
ER Patient Registration Specialist
New York Presbyterian Hospital-Weil Cornell Medical Center
10.2011 - 05.2018
- Experienced with the efficiency and accuracy of the collection process by upfront collection using HP24 and maintaining bill hold reports
- Familiarized with all managed care plans and regulations including Medicaid and Medicare
- Effectively utilized medical terminology and accompanying CPT and ICD-10CM codes to ensure accurate patient registration
- Collected and analyzed all required demographic, insurance, and clinical data for patient registration
- Reviewed all EMR records through EPIC for proper coding and reimbursement
Operations Administrator
Comprehensive Pediatrics
08.2008 - 10.2011
- Outperformed multiple process improvement initiatives consistently reducing to expand employee retention rate
- Identified and corrected non-compliance issues and established process efficiencies and cost savings
- Cultivated staff vacancies and recruited, interviewed, and selected applicants internally and externally
- Maintained and updated human resources documents, such as organizational charts or performance evaluation forms
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
Education
Master of Healthcare Administration -
Walden University
Minneapolis, MN05.2018
Bachelor of Science - Health Science
Long Island University
Brooklyn, NY05.2014
Skills
- Agile Methodology
- Clear and Concise Communication
- Microsoft Office Suite expert
- MS Project
- Data Validation
- Electronic Health Record systems (eg, EPIC, Cerner, Allscripts)
- Database Management
- Data Storytelling
- Business Needs Analysis
- Performance Management
- Strategic Planning and Analysis
- Quality Assurance
- Expert Data Analysis
- PIVOT tables
- Data Visualization
- Superior organization
- Risk Management
- Task Management
- Report Development
- Strong Analytical abilities
- Stakeholder Communications
- Work flow planning
- Cross-Functional Collaboration
- Staff training and mentoring
- Process Improvement
Certification
- Project Management, Cornell University, 11/01/24
- Certified Scrum Master
- Healthcare Administrative Professional
- American College of Healthcare Executives
Timeline
Project Manager
New York City Health and Hospitals Cooperation
04.2021 - 08.2023
Clinical Administrative Specialist
Sports Injury & Pain Management Clinic of New York
10.2019 - 04.2021
Data Analyst
New York Presbyterian Hospital
05.2018 - Current
ER Patient Registration Specialist
New York Presbyterian Hospital-Weil Cornell Medical Center
10.2011 - 05.2018
Operations Administrator
Comprehensive Pediatrics
08.2008 - 10.2011
Master of Healthcare Administration -
Walden University
Bachelor of Science - Health Science
Long Island University
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