Crystal Ell
Queen Anne,MD
Summary
Dynamic leader with a proven track record in hospitality and office management. Excelled in elevating guest satisfaction, orchestrating memorable events, and boosting online engagement through innovative marketing strategies. Demonstrates exceptional organizational skills and a commitment to excellence, ensuring both operational efficiency and high-quality customer service.
Overview
17
17
years of professional experience
Work History
Caregiver
Private Care
02.2024 - Current
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Innkeeper/Tidewater House Manager
The Tidewater Inn
02.2022 - 01.2024
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Coordinated with vendors for group events or private functions held at the Tidewater House.
- Managed all maintenance and housekeeping.
Events Coordinator
The Kent Manor Inn
03.2016 - 11.2020
- Directed event execution stages to completion with precision.
- Managed event staff, including assigning tasks and overseeing their performance.
- Addressed any issues or problems that may have occurred during an event.
- Created detailed BEOs, event timelines and schedules
- Communicated with clients, vendors an staff.
- Conducted tours and met with prospective clients.
- Prepared room blocks and allocated guest accommodations.
- Provided administrative support to the sales team.
Business Owner/Operator
Doodlebugs Children’s Boutique
11.2008 - 05.2014
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma - Business Administration
North Caroline High
Ridgely, MDSkills
Leadership
Sales
Hospitality
Attention to detail
Organizational skills
Marketing
Communication skills
Customer service
Time Management
Ability to work under pressure
Office Skills
Team Player
Timeline
Caregiver
Private Care
02.2024 - Current
Innkeeper/Tidewater House Manager
The Tidewater Inn
02.2022 - 01.2024
Events Coordinator
The Kent Manor Inn
03.2016 - 11.2020
Business Owner/Operator
Doodlebugs Children’s Boutique
11.2008 - 05.2014
Diploma - Business Administration
North Caroline High
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