Crystal Eller
Salisbury,NC
Summary
At Atrium Health Cabarrus, I excelled as a Processing Coordinator, where my expertise in computer proficiency and exceptional teamwork significantly enhanced processing efficiency and customer satisfaction. My proactive approach in analyzing trends and forecasting needs ensured optimal staffing, contributing to a positive and collaborative work environment.
Developed strong organizational and process management skills in fast-paced environment, looking to transition into new field. Demonstrated ability to coordinate complex workflows and improve operational efficiency. Excited to apply transferable skills in fresh and dynamic setting.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Processing Coordinator
Atrium Health Cabarrus
02.2002 - 12.2024
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Maintained strict compliance with industry regulations, adhering to best practices for privacy.
- Analyzed historical trends in processing volumes, forecasting future needs accurately to ensure adequate staffing levels were maintained during peak periods.
- Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
- Expedited order fulfillment with organization and prioritization of daily tasks.
- Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly productivity for eight employees.
- Maintained par level availability for all units in the hospital including the Emergency Room and freestanding ED's as well.
- Oversaw the changing out of used critical and emergent carts and trays.
Education
GED -
Rowan-Cabarrus Community College
Salisbury, NC01-2002
Skills
- Computer proficiency
- Deadline management
- Cross-functional support
- Compliance awareness
- Document management
- Workflow coordination
- Order processing
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Excellent communication
Certification
- NCAHCSP
Timeline
Processing Coordinator
Atrium Health Cabarrus
02.2002 - 12.2024
- NCAHCSP
GED -
Rowan-Cabarrus Community College
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