Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Crystal Ellertson

River Falls,WI

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

General Manager

Green Mill
01.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Emergency Communications Dispatcher

St. Croix County
06.2023 - 01.2024
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Handled high-stress situations calmly, providing clear instructions to callers during emergencies.

Store Manager

Starbucks
06.2019 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Training Specialist

Panera Bread
07.2016 - 06.2019
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Developed training handbooks, computer tutorials and reference materials.

Multi Unit Supervisor

SUBWAY®Restaurants
04.2007 - 06.2016
  • Mentored subordinate managers to improve their leadership skills, resulting in higher levels of productivity within their respective units.
  • Successfully managed budgets for multiple units, ensuring optimal allocation of resources while maintaining strict adherence to financial targets.
  • Optimized inventory management by implementing cost-effective strategies for ordering and storing supplies, minimizing waste and ensuring timely replenishment of stock.
  • Ensured compliance with company policies and procedures by conducting regular audits, addressing discrepancies promptly, and providing necessary guidance to staff members.
  • Delivered exceptional customer service consistently by implementing standardized training programs designed to equip staff members with essential skills and knowledge required for success in their roles.
  • Spearheaded the successful opening of new units from site selection to full operational status, ensuring smooth integration into the company''s network of locations.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
12-2023

Skills

  • Leadership and team building
  • Operations management
  • Problem resolution
  • Efficient multi-tasker
  • Staff training and development
  • Administrative skills
  • Business development
  • Human resources management
  • Advertising and marketing

Timeline

General Manager

Green Mill
01.2024 - Current

Emergency Communications Dispatcher

St. Croix County
06.2023 - 01.2024

Store Manager

Starbucks
06.2019 - 05.2022

Training Specialist

Panera Bread
07.2016 - 06.2019

Multi Unit Supervisor

SUBWAY®Restaurants
04.2007 - 06.2016

Bachelor of Arts - Psychology

Arizona State University

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