Quickbook's
Crystal Enriquez
Summary
Experienced office manager with a proven track record of leadership in various administrative roles. Possesses extensive knowledge of industry practices and procedures, ensuring smooth operations within the organization. Demonstrates exceptional management skills in financial, personnel, and clerical areas, consistently delivering top-notch results.
Overview
16
16
years of professional experience
4
4
Certification
Work History
CFO/ Office Manager
Silver and Blue Concrete, Inc
11.2019 - 11.2024
- Streamlined office processes, resulting in a75% increase in operational efficiency
- Implemented a new filing system that reduced document retrieval time by40%
- Performed regular reviews of existing banking relationships and evaluated new options, when necessary, in order to secure best financing terms available
- Managed cash flow of a 100+ accounts by closely monitoring accounts receivable and payable activity, minimizing debtors' days outstanding while maximizing creditors' terms available
- Established internal controls to ensure accurate accounting practices and minimized risk exposure
- Provided leadership and guidance to 100+ employees regarding day-to-day activities, ensuring adherence to company policies and procedures
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Analyzed customer accounts, credit reports, and financial statements to determine the best approach for resolution
- Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management
- Mentored and trained new employees on company policies and procedures
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
Office Manager for Southern Colorado Division Asphalt, Aggregate and Premix
Martian Marietta (Rocky Mountain Premix)
11.2009 - 01.2018
- Assistant to Divisions Generals Managers
- Manage office budgets, including tracking expenses and preparing financial reports
- Supervise administrative staff, providing guidance and support to optimize performance
- Foster a positive work environment that encourages teamwork and professional development
- Ensure high levels of customer satisfaction through effective communication and problem-solving
- Ensure adherence to industry regulations, safety standards, and company policies, Coordinate safety training sessions for staff members involved in field operations
- Maintain accurate records related to safety inspections and compliance audits
- Prepare regular reports on operational performance metrics for senior management review
- Manage relationships with suppliers of materials needed for asphalt, concrete, and aggregate production
- Planned and coordinated fundraising events.
Inside Sales Representative Ready Mix
Martin Marietta (Rocky Mountain Premix,acquisition)
12.2009 - 05.2018
- Developed strong relationships with clients through consistent communication and follow-up, leading to repeat business.
- Enhanced accuracy of sales quotes by conducting thorough research on vendor pricing and product availability.
- Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
Collections Training Manager
A.R.M Solutions
06.2008 - 11.2010
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities
- Trained new hires on company policies and procedures related to collections activities
- Assessed employee performance to determine improvement in productivity and efficiency and recommended training solutions when needed
- Performed skip tracing techniques such as internet searches, public record searches
- To locate customers who have defaulted on payments
- Conducted research on the latest regulations pertaining to consumer debt collection laws and procedures
- Maintained detailed records of all communication with customers regarding their accounts
- Analyzed delinquent accounts and determined appropriate action to take for recovery of past due payments
- Enhanced Team Communication
Education
Associate of Science - Business
Colorado Christian University
Lakewood, COSkills
- Regulatory Compliance Knowledge
- Ethical Decision Making
- Customer service
- Lead generation
- Account management
- Sales strategy
- Certified Notary Public
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- MO-200: Microsoft Excel
MO-201: Microsoft Excel Expert - MO-100: Microsoft Word
- MO-101: Microsoft Word Expert
- MO-300: Microsoft PowerPoint
- Certified Records Manager (CRM) - Institute of Certified Records Managers.
- Public Notary
Trained in
Trained in
- Quickbooks Desktop and Remote
- ADP Total Source
- ADP Run
- Paychex
- Workmen Comp Insurance and General Liability
- Commend Alkon
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling $1,000,000.00 in company savings. This amount was collected in a two week period.
- Investigated, identified and reconciled account discrepancies totaling $500,000.00 in company savings.
- Planned and coordinated Climb for Courage Children's Hospital project for Martian Marietta.
- Planned and coordinated The Parade of Lights project in Colorado Springs for Martian Marietta.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Advanced from Inside sales to Division Office Manager within 1 year for showing the knowledge that I would contribute to the company, Also, my ability to conform to change and need for growth and knowledge.
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 35% within 4 year timeframe.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursQuote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Software
Comman Alkon
ADP Run
ADP Total Source
Paychex
Microsoft Certified, Azure Fundamentals
MO-200: Microsoft Excel MO-201: Microsoft Excel Expert
MO-100: Microsoft Word
MO-101: Microsoft Word Expert MO-300: Microsoft PowerPoint
Languages
English
Native or Bilingual
Timeline
CFO/ Office Manager
Silver and Blue Concrete, Inc
11.2019 - 11.2024
Inside Sales Representative Ready Mix
Martin Marietta (Rocky Mountain Premix,acquisition)
12.2009 - 05.2018
Office Manager for Southern Colorado Division Asphalt, Aggregate and Premix
Martian Marietta (Rocky Mountain Premix)
11.2009 - 01.2018
Collections Training Manager
A.R.M Solutions
06.2008 - 11.2010
Associate of Science - Business
Colorado Christian University
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