Crystal Escamilla

Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Managed quality call centers to Increase business daily.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Built lasting relationships with clients through outstanding customer service interactions.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
• Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
• Held weekly meetings to identify techniques to overcome sales obstacles.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Set and achieved sales targets for region.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Conducted regular sales staff walks to review policy and procedures and benchmark best practices.
• Expanded market share 10% by increasing sales to retailers and distributors.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Prepared sales presentations for clients showing success and credibility of products.
• Managed daily operations of department annually.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Developed productive collaboration with clients and distributors to create and promote products, bringing in addition10% per year in revenue.
• Introduced new inventory management measures, effectively decreasing product theft over 6 months time .
• Transcended sales quota 40% increase 2 quarter time based on improved promotional and contract negotiation skills.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Devised processes to boost long-term business success and increase profit levels.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Managed 25 team members across 7 departments, resulting in approximate $17,890 increase in annual revenue.