Crystal Every
Wylie,TX
Summary
As a resourceful Certified Paraprofessional, I have a proven track record of high productivity and effective task management. My specialized skills in classroom management, individualized instruction, and behavioral support enable me to make a meaningful impact. My strong communication abilities, empathy, and patience create positive experiences in educational settings, and I thrive in collaborative environments to enhance student learning outcomes. I excel in data entry, and I am committed to delivering accuracy and efficiency in everything I do. My proactive approach ensures tasks are completed thoroughly, and I am always ready to assist wherever needed. I am eager to apply my analytical skills to achieve outstanding service outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Paraprofessional
Wylie Independent School District
Wylie, TX
08.2020 - Current
- Create a learning and meaningful classroom experience for students
- Collaborate with teachers to complete administrative records, and prepare required reports.
- Assist students with physical or behavioral disabilities according to their individualized needs.
- Track educational and Medicaid data in various computer systems.
- Implemented behavior management plans to maintain a positive learning environment.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Supplied one-on-one attention to each student during group activities.
- Facilitated small group learning sessions to reinforce lesson objectives.
Customer Service Representative
EAN Service
St. Louis, MO
06.2019 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Technical Support Representative
AT&T
Richardson, TX
11.2009 - 04.2019
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various technical issues regarding email, tv, and telephone.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Updated customer information and account status in the database following each interaction.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Supported customers with online billing, access, and account issues.
- Conducted remote diagnostics to identify and solve technical problems.
Education
Associate of Science Degree - Computer Networking Systems
ITT Technical Institute
03.2007
Skills
- Resourceful
- Problem-solving
- Communication
- Microsoft Office
- Accountability
- Adaptability
- Multitasking
- Takes initiative
- Data entry
- Teamwork
- IEP implementation
- Social skills training
- Small group instruction
- Emotional support
- Classroom organization
- Parent communication
Certification
- Certificate of Completion for RBT 40 hour training Curriculum
Timeline
Certified Paraprofessional
Wylie Independent School District
08.2020 - Current
Customer Service Representative
EAN Service
06.2019 - 04.2020
Technical Support Representative
AT&T
11.2009 - 04.2019
Associate of Science Degree - Computer Networking Systems
ITT Technical Institute