Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Crystal Ewing

EOLA,TX

Summary

Accomplished Insurance Agent and Sales Officer with a proven track record at Diversified Agrisurance and Ewing Pivot & Pump Service. Excelled in customer engagement and policy sales, boosting client base and exceeding sales targets through strategic planning and exceptional service. Skilled in regulatory compliance and customer service, demonstrating professionalism and ethics. Achieved significant growth in customer loyalty and profit margins.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Agent

Diversified Agrisurance
02.2017 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Educated clients on insurance policies and procedures.
  • Calculated premiums and established payment methods for sales.
  • Conducted annual reviews of existing policies to update information.

Sales Officer

Ewing Pivot & Pump Service
11.2010 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Researched target market and identified customers' unique needs to suggest suitable products.
  • Developed strategic sales plans for achieving revenue growth and exceeding targets.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Supervised, trained and mentored staff of 5, resulting in consistent team achievement.
  • Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
  • Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
  • Updated and maintained websites to drive conversion rates as well as business and consumer sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Education

GED -

J Everette Light Career Center
Indianapolis

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Account management
  • New client acquisition
  • Policy renewals
  • Policy adjustment
  • Critical thinking
  • Property and casualty insurance
  • Insurance policy sales
  • Customer billing
  • Customer engagement
  • Policy changes
  • Licensing requirements
  • Claims information gathering
  • Sales reporting
  • Regulatory compliance

Certification

  • Licensed Insurance Agent/Broker - Texas Department of Insurance.
  • Property and Casualty License - Texas Department of Insurance.

Timeline

Insurance Agent

Diversified Agrisurance
02.2017 - Current

Sales Officer

Ewing Pivot & Pump Service
11.2010 - Current

GED -

J Everette Light Career Center

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Crystal Ewing