Crystal Ferguson
Albany
Summary
A detail-oriented and versatile professional with experience in typing and data entry, clerical and administrative support, and customer service. An effective and productive self-starter with the ability to work independently and in team settings, demonstrating strong communication and customer service skills. Proficient in medical terminology and coding, POS systems, and cash handling, with a strong background in security procedures, loss prevention, and surveillance. Adept at team leadership and training, ensuring efficiency and professionalism in fast-paced environments. Experienced in clerical support, administrative tasks, and office management, with a commitment to accuracy, compliance, and operational excellence. Additionally skilled in food handling, safety regulations, and restaurant management, maintaining high standards in health and safety practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Supervisor
Strategic Security Corp.
Albany
11.2024 - Current
- Supervised security personnel and maintained daily operational standards.
- Conducted regular inspections of premises to ensure safety compliance.
- Developed and implemented security protocols for various situations.
- Managed incident reports and coordinated responses to security breaches.
- Trained staff on emergency procedures and safety practices.
Dispatcher
Albany Medical Center
Albany
10.2023 - 10.2024
- Managed communication with drivers and personnel via radio, phone, or computer
- Coordinated movements of vehicles and personnel to optimize efficiency
- Provided real-time updates on routes, schedules, and emergencies
Security Guard
Allied Universal
New York
11.2021 - 10.2023
- Patrolled premises and monitored surveillance equipment
- Investigated security breaches and suspicious activities
- Recorded observations, incidents, and surveillance activities in reports
Clerical Assistant
New York City Housing Authority
Brooklyn
06.2021 - 08.2022
- Managed filing systems for efficient record-keeping and retrieval
- Handled incoming calls and emails, directing inquiries appropriately
- Assisted in HR tasks, including resume screening and interview scheduling
Manager
KFC
Brooklyn
08.2019 - 11.2021
- Supervised staff, handled customer concerns, and managed operations
- Ensured compliance with food safety and sanitation regulations
- Ordered supplies, maintained inventory, and generated financial reports
Customer Service Representative
North Star Insurance Agency
Brooklyn
05.2016 - 10.2018
- Provided customer support, processed billing, and resolved complaints
- Opened new accounts and maintained accurate customer records
- Ensured customer satisfaction through professional communication
Education
Associate's Degree - Medical Assistant
Bryant & Stratton College
Albany, NYHigh School Equivalency -
Fifth Avenue Committee
Brooklyn, NYSkills
- Microsoft Office Suite
Certification
- BLS Certification, 11/23, Present
- Food Handler Certification, 08/19, Present
- OSHA 30, 04/17, Present
- Driver’s License
- CPR Certification, 05/22, 05/26
- First Aid Certification, 10/22, 02/26
- Guard Card, 08/23, 10/25
Timeline
Security Supervisor
Strategic Security Corp.
11.2024 - Current
Dispatcher
Albany Medical Center
10.2023 - 10.2024
Security Guard
Allied Universal
11.2021 - 10.2023
Clerical Assistant
New York City Housing Authority
06.2021 - 08.2022
Manager
KFC
08.2019 - 11.2021
Customer Service Representative
North Star Insurance Agency
05.2016 - 10.2018
Associate's Degree - Medical Assistant
Bryant & Stratton College
High School Equivalency -
Fifth Avenue Committee