Crystal Farmer
Tucson,AZ
Summary
Proven professional with extensive experience in healthcare administration, excelling in HIPAA compliance and patient scheduling. Demonstrated expertise in electronic medical records and exceptional time management skills, significantly enhancing office efficiency and patient satisfaction. Renowned for meticulous attention to detail and a proactive approach to resolving discrepancies and ensuring data accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Front Desk Medical Receptionist
RidgeView Physical Therapy
09.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted over 70 patients per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Release of Information Specialist
CIOX HEALTH, Health Information Managment
04.2004 - 09.2018
- Navigated within patient records to locate requested documentation, successfully completing high volume of requests per day.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Processed and tracked requests for medical records from external organizations.
Transcriptionist
W&W Physical Therapy
02.2001 - 01.2003
- Used headsets and transcribing software to take dictation of medical documents.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Conducted research to clarify dictated information and resolve discrepancies.
Education
GED -
GED Testing
Tucson01.2002
Skills
- HIPAA Compliance
- Insurance Verification
- Paperwork coordination
- Patient Scheduling
- Patient Registration
- Electronic Medical Records
- Reminder calls
- HIPAA Guidelines
- Front Desk Operations
- Document Scanning
- Time Management
- Customer Service
Timeline
Front Desk Medical Receptionist
RidgeView Physical Therapy
09.2018 - Current
Release of Information Specialist
CIOX HEALTH, Health Information Managment
04.2004 - 09.2018
Transcriptionist
W&W Physical Therapy
02.2001 - 01.2003
GED -
GED Testing
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