CRYSTAL FENNEL

I have worked in the airlines industry between the years 1992 -2025 with US Airways American Airlines and Piedmont Airlines. Between attending college and raising my family I would return to the airline industry that I love. I was an accomplished Airline Customer Service and Ramp Agent with US Airways American Airlines and Piedmont Airlines. I'm adept at enhancing customer relations and ensuring safety compliance. Expert in baggage management and aircraft marshalling, demonstrating strong empathy and adaptability. Successfully expedited lost luggage retrieval, improving efficiency. Proficient in operating ground support equipment and maintaining rigorous safety standards.

Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.

Experienced with handling passenger inquiries, ticketing, and baggage issues. Utilizes communication and problem-solving skills to ensure seamless travel experiences. Track record of maintaining composure and professionalism in high-pressure environments.