Crystal Fernandez
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
3
3
years of professional experience
Work History
Associate
TERRA Staffing Group
Mesa, AZ
06.2023 - Current
- Processed shipments received from vendors according to established protocols.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Gathered data to incorporate into reports and presentations inverted into safety meetings.
Customer Service Advisor
24-7 Intouch CX
Mesa, AZ
12.2021 - 05.2023
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Independent Sales Representative
Topline Autoglass
Phoenix, AZ
11.2020 - 04.2022
- Negotiated contracts with clients, vendors and suppliers.
- Maintained relationships with existing customers to ensure customer loyalty.
- Monitored customer accounts on a regular basis to ensure satisfaction levels are met or exceeded.
- Reviewed and analyzed insurance claim documents to determine the validity of claims.
- Collaborated with other departments within the organization to resolve discrepancies between reported losses and actual damages incurred.
- Followed all company procedures to keep data confidential.
- Processed payments for approved claims according to established guidelines.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05.2020
Some College (No Degree) - Medical Assisting
UEI College - Fresno
Phoenix, AZSkills
- Workplace Safety
- Customer Interaction
- Oral Communication
- Customer Support
- Claims Processing
- Active Listener
- Bilingual Customer Representative
- Flexible
- Multitask
- Always Accessible
- Coachable
- Patient
- Determined
- Staff Training
- Case Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Led team to achieve a commited earning recognition from upper management and financial reward.
- Promoted from CSR to Independent Sales Representative, in less than 12-months.
Timeline
Associate
TERRA Staffing Group
06.2023 - Current
Customer Service Advisor
24-7 Intouch CX
12.2021 - 05.2023
Independent Sales Representative
Topline Autoglass
11.2020 - 04.2022
High School Diploma -
Alhambra High School
Some College (No Degree) - Medical Assisting
UEI College - Fresno
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