Crystal Fernandez

Night Shift Supervisor – Terminal 1 Beauty

iShoppes | JFK International Airport – New York, NY
2025 – Present

• Oversee night shift operations for Terminal 1 beauty retail locations, ensuring uninterrupted business continuity, operational compliance, and brand integrity in a high security, high volume airport environment.
• Supervise, coach, and deploy cross functional teams during overnight hours, aligning labor allocation with projected passenger flow, sales data, and operational priorities.
• Execute operational planning and project coordination for brand launches, merchandising resets, inventory transitions, and promotional rollouts, ensuring on time delivery within strict airport and corporate deadlines.
• Serve as a key operational liaison between corporate leadership, luxury brand partners, airport authorities, and frontline staff, to support the seamless execution of business initiatives.
• Apply project management methodologies to manage timelines, task dependencies, resource allocation, and post-project performance reviews.
• Analyze sales performance, labor efficiency, inventory movement, and KPI trends, transforming raw operational data into actionable insights that support revenue optimization and cost control.
• Utilize data analytics practices on the job, including trend analysis, variance reporting, and performance tracking, to inform staffing strategies, product assortment decisions, and operational improvements.
• Lead inventory control processes, including cycle counts, discrepancy resolution, and replenishment forecasting, reducing shrink and improving stock accuracy.
• Monitor POS accuracy, cash controls, and nightly sales reconciliation, ensuring financial integrity and compliance with audit standards.
• Manage escalated customer and operational issues with a solutions-oriented approach, maintaining luxury service standards and stakeholder confidence.
• Support talent development by onboarding and training new team members, reinforcing SOPs, luxury service behaviors, and performance expectations.
• Leverage LVMH Luxury Sales Certification to uphold premium client experience standards, luxury selling principles, and brand storytelling across all customer touchpoints.

Associate Store Manager Kiehl’s – Flushing, Queens & Herald Square, NY | 2016 – 2023

• Directed daily store operations including scheduling, staff supervision, and administrative reporting.
• Trained, coached, and motivated a team of 10+ associates, driving consistent improvements in customer service and sales.
• Managed inventory audits, stock replenishment, and vendor coordination, ensuring smooth product flow.
• Implemented merchandising strategies that boosted sales by 15% and improved customer engagement.
• Resolved escalated customer concerns with tact and professionalism, strengthening client loyalty.
• Oversaw cash handling, deposits, and compliance procedures to minimize financial discrepancies.
• Led daily store operations for a premium skincare and cosmetic retailer.
• Trained and mentored team members on product knowledge and customer service.
• Managed inventory levels to ensure product availability and minimize stockouts.

Freelancer - TheLuxFrame

• Developed creative concepts for personalized frames and decor
• Collaborated with clients to understand design preferences and requirements
• Managed project timelines to ensure timely delivery of custom orders
• Utilized design software to create digital renderings of frame options
• Coordinated with suppliers for sourcing materials needed for projects
• Communicated effectively with clients throughout the production process
• Maintained organized records of client orders and specifications systematically
• Assisted in troubleshooting design challenges and client concerns promptly
• Collaborated with team members to develop creative ideas for upcoming projects
• Created content for various websites, blogs, and social media accounts
• Identified needs of customers promptly and efficiently
• Implemented strategies to take advantage of new opportunities
• Maintained positive working relationship with fellow staff and management
• Utilized document management system to organize company files, keeping up to date and easily accessible data
• Set specific goals for projects to measure progress and evaluate end results
• Organized client meetings to provide project updates
• Evaluated needs of departments and delegated tasks to optimize overall production
• Created plans to propose solutions to problems related to efficiency, costs or profits
• Worked closely with human resources to support employee management and organizational planning
• Identified areas for improvement, narrowing focus for decision makers in making necessary changes
• Determined consumer needs to provide products and services appealing to larger market
• Wrote and submitted reports on industry trends, prompting managers to develop business plans