Hi, I’m
Crystal Finke
Toledo,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
years of professional experience
Work History
Le-vel Thrive Experience
Remote Customer Service Team Lead
11.2019 - 03.2023
Job overview
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
Olive Garden
Server
10.2016 - 05.2019
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Zurich Insurance
Insurance Claims Representative
09.2011 - 02.2013
Job overview
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.
- Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets.
- Provided exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
Education
Central Texas College, Killeen
No Degree from Business Administration
Skills
- Key Stakeholder Relationship Building
- International Sales Support
- Sales Expertise
- Data Management
- Team Training
- Customer Service
- Customer Satisfaction
- Customer Relations
- Complaint Resolution
- Problem Solving
- Quality Assurance
- Escalation Handling
- Data Analysis
- Team Management
Timeline
Remote Customer Service Team Lead
Le-vel Thrive Experience
11.2019 - 03.2023
Server
Olive Garden
10.2016 - 05.2019
Insurance Claims Representative
Zurich Insurance
09.2011 - 02.2013
Central Texas College
No Degree from Business Administration
Similar Profiles
Tamara C GobenTamara C Goben
Multi-Level Marketing at Thrive by Le-VelMulti-Level Marketing at Thrive by Le-Vel
Stephanie ClaggStephanie Clagg
Compliance Officer at Le-Vel BrandsCompliance Officer at Le-Vel Brands
Julius FirstJulius First
Student Volunteer at Vel Phillips Memorial High SchoolStudent Volunteer at Vel Phillips Memorial High School