Crystal Flores
Taylorsville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Showroom Manager
Contempo Slab Gallery
05.2013 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
- Oversaw daily operations, including opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
- Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
- Supervised Inventory to ensure stock was correct and issues were resolved in a timely manner.
- Managed returns, exchanges and refunds in accordance with store policy
Customer Service Representative
Blockbuster Video
01.2008 - 02.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, and resolving problems swiftly.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Hollywood Video
03.2007 - 01.2008
- Organized advertising layout for store.
- Assisted customers in product selections.
- Exceeded sales goals on a monthly basis.
- Responsible for opening and closing procedures.
- Maintained a clean, organized retail environment.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Operated cash register for cash, check, and credit card transactions.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Target
09.2006 - 01.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and card transactions efficiently while adhering to company policies.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT2000
Skills
- Client Relationships
- Purchase Orders
- Store operations
- Showroom setup
- Decision-Making
- Team Leadership
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- MS Office, Windows, Excel, Outlook, Word
- Adaptability
Timeline
Showroom Manager
Contempo Slab Gallery
05.2013 - Current
Customer Service Representative
Blockbuster Video
01.2008 - 02.2012
Customer Service Representative
Hollywood Video
03.2007 - 01.2008
Sales Associate
Target
09.2006 - 01.2007
High School Diploma -
Copper Hills High School
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