Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Crystal Flores

Dallas,TX

Summary

Highly organized Executive Assistant with notable experience in managing complex calendars, coordinating international travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite and CRM systems. Proven ability to handle sensitive information with discretion and maintain confidentiality. Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Executive Assistant

Pharmacy One
Dallas , TX
04.2024 - Current
  • Developed effective filing systems for easy retrieval of information when needed.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Coordinated multiple schedules using online calendaring system.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Handled confidential information with discretion and integrity.

Executive Assistant

Ikon Tech
08.2023 - 01.2024
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Took notes and dictation at meetings.
  • Handled incoming and outgoing mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Wrote reports, executive summaries and newsletters.

EXECUTIVE ASSISTANT/ PERSONAL ASSISTANT

Yummi sushi
01.2022 - 07.2023
  • Executive to CEO and Vice President also a personal assistant Traveling , scheduling for two CEOs minutes meeting for each meeting
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.

BUSINESS ANALYST

Calyx Software
06.2020 - 01.2021
  • Building accounts for Banks and Mortgage companies training clients to use our software.I'm also in support team answer questions on any issues our clients have.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.

EXECUTIVE ASSISTANT TO THE PRESIDENT

Alden Short, Inc
05.2015 - 01.2019
  • Answered calls front desk
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Greeted visitors to the office of the President and provided assistance as needed.
  • Assisted in drafting speeches and other communications for the President.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Prepared invoices and drafted memos for executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

SALES ASSOCIATE

Michael Kors
09.2011 - 01.2017
  • Provide customer service
  • Answered incoming telephone calls to provide store, products and services information.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assessed customer needs to provide assistance and information on product features.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Prepared merchandise for purchase or rental.
  • Processed transactions using a point-of-sale system.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

DANCE INSTRUCTOR

Dallas Dance Academy
07.2006 - 01.2016
  • Built and maintained relationships with clientele
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.

ADMINISTRATIVE ASSISTANT, HR ASSISTANT, CLOSING ASSISTANT, FUNDING COORDINATOR

Franklin American Mortgage
06.2003 - 03.2015
  • Handled wholesale reports for final documentation.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Directed customer inquiries to appropriate department personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Conducted research on various topics as requested by management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Drove customer feedback to deliver information to management for corrective action.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed office supplies inventory and placed orders when necessary.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

Education

Bachelor of Business Administration - Business Administration

Dallas Baptist University
Dallas, TX
05.2008

Skills

  • Professional Cheerleading
  • Public Speaking
  • Budgeting
  • Microsoft Excel
  • Effective Time Management
  • Over Ten Years of Office Experience
  • Proficient in Microsoft Word for Over a Decade
  • 10 Key Calculator
  • Business Analysis Expertise
  • Extensive Writing Experience
  • Project Management
  • Executive Support Experience
  • Travel Itinerary Development
  • Data Analysis Techniques
  • Google Suite
  • Experienced QuickBooks User
  • Management
  • Events Management
  • Filing
  • Data Interpretation Expertise
  • Organizational Support Experience
  • Office Management
  • Proficient in Organization
  • Calendar Management
  • Proficient in Computer Applications
  • Phone Etiquette
  • Typing
  • Administrative Support
  • Employee Supervision
  • Scheduling
  • Business Administration
  • Email Organization
  • Travel Coordination
  • Organized Task Scheduling
  • Calendar Management
  • Project Oversight
  • Technical Support
  • Expense Management
  • Quality Control
  • Strategic Planning
  • Meeting planning
  • Travel administration
  • Travel coordination

Certification

Administrative Assistant 2015

Assessments

  • Working With MS Word Documents, Proficient, 02/01/23, Knowledge Of Various Microsoft Word Features, Functions, And Techniques
  • Attention To Detail, Proficient, 01/01/23, Identifying Differences In Materials, Following Instructions, And Detecting Details Among Distracting Information
  • Spreadsheets With Microsoft Excel, Proficient, Knowledge Of Various Microsoft Excel Features, Functions, And Formulas

Timeline

Executive Assistant

Pharmacy One
04.2024 - Current

Executive Assistant

Ikon Tech
08.2023 - 01.2024

EXECUTIVE ASSISTANT/ PERSONAL ASSISTANT

Yummi sushi
01.2022 - 07.2023

BUSINESS ANALYST

Calyx Software
06.2020 - 01.2021

EXECUTIVE ASSISTANT TO THE PRESIDENT

Alden Short, Inc
05.2015 - 01.2019

SALES ASSOCIATE

Michael Kors
09.2011 - 01.2017

DANCE INSTRUCTOR

Dallas Dance Academy
07.2006 - 01.2016

ADMINISTRATIVE ASSISTANT, HR ASSISTANT, CLOSING ASSISTANT, FUNDING COORDINATOR

Franklin American Mortgage
06.2003 - 03.2015

Bachelor of Business Administration - Business Administration

Dallas Baptist University

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