Crystal Forero
Houston,TX
Summary
Proficient Office Coordinator successful at efficiently and accurately coordinating the Nursing Administration office. Articulate communicator with natural leadership skills and team building expertise demonstrated through 20 + years of experience in the medical field. History of improving processes and increasing team efficiency. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Nursing Administration Office Coordinator
Medical Clinic Of Houston
2020.01 - Current
- Preparing and organizing Salary/ Marketing Adjustment sheets for all employees.
- Preparing access forms for new hires, contract, and terminated employees .
- Assisting DON with daily tasks such as meetings , conference calls, and projects.
- Scheduling and coordinating employee interviews. Following up with HR to ensure profiles have been sent for potential candidates.
- Maintaining incident report log with all new incidents and providing copies to executive administrator as well as copies for incident binder
- Collecting and verifying employee and timekeeping data.
- Updating payroll information for promotions, transfers,contract, terminations, and new hires.
- Recording and maintaining employee records and payroll transactions.
- Preparing payroll reports for management and auditing purposes.
- Reviewing computed wages to ensure accuracy for all FTE and contract employees.
- Communicating with staffing agencies to fill staffing needs.
- Approving timesheets for contract employees to ensure accurate hours worked.
- Interacted with patients by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Enhanced office staff patient relations strategies to improve interactions and reduce complaints.
- Supported HR by assisting with new hire orientation, incident reports and benefits paperwork.
- Organized company meetings and scheduling
Patient Access Representative
Memorial Hermann Center For Advance Cardiology
2017.10 - 2019.04
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Medical Unit Secretary
Memorial Hermann Katy Hospital
2009.04 - 2017.10
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Ensures seamless flow of work on the busy 30-bed unit.
Business Office Supervisor
Memorial Hermann Memorial City
2003.10 - 2006.11
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 20 employees.
- Trained team members.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Langham Creek High School
Houston, TX06.1999
Skills
- Staff Management
- Customer Service
- Employee Timesheet Processing
- Office Management
- Handling Complaints
- Scheduling
- Staff Training
- Meeting Organization
- Maintenance Scheduling
- Business Administration
- Customer Service Management
- Meeting Coordination and Support
- Bilingual in Spanish
- Microsoft Outlook/ Word/ Excel
- EMR/ Epic
- Kronos
- NextGen/ES
Languages
Spanish
Native or Bilingual
Timeline
Nursing Administration Office Coordinator
Medical Clinic Of Houston
2020.01 - Current
Patient Access Representative
Memorial Hermann Center For Advance Cardiology
2017.10 - 2019.04
Medical Unit Secretary
Memorial Hermann Katy Hospital
2009.04 - 2017.10
Business Office Supervisor
Memorial Hermann Memorial City
2003.10 - 2006.11
Langham Creek High School
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