Crystal Foster
McAlester,OK
Summary
I am very knowledgeable in GME Residency Program Coordinator role with strong background in coordinating resident and student activities and programs. I've successfully facilitated numerous events and initiatives that enhanced resident and student engagement and community building. I demonstrate effective communication and organizational skills in managing schedules and resources. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I'm eager to contribute to our teams success and further develop my professional skills and knowledge. I bring a positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
GME Student Coordinator/Administrative Assistant
MRHC
10.2023 - Current
- ACGME experience and knowledge.
- Word Processing skills; Microsoft Word, Excel, and PowerPoint etc.
- Computer literacy and adaptability required.
- Excellent organizational, communication, and judgment skills.
- Interpersonal skills to communicate effectively with various levels of hospital staff.
- Can critically think through processes and problems to achieve objectives.
- Answers telephone, prioritizes, screens, and redirects calls. Answers questions, handles routine matters, and takes messages.
- Provides general administrative assistance and clerical support to administration. Schedules meetings. Process purchase orders and check requisitions. Maintains files and binders as requested.
- Audits files as requested for accuracy and accreditation requirements.
- Follows all organization and department policies and procedures in the performance of all job duties to assure a safe work environment to self and others. Reviews policies/procedures annually through net learning. Follow safety rules at all times, through incidents and/or prevention techniques.
- Reports to work on time and is at work as scheduled.
- Promotes effective working relations and works effectively as part of a department team and interdepartmentally to facilitate the department’s ability to meet its goals and objectives. Participates in staff meetings, offer support and assistance to co-workers, support the hospital mission, policies and procedures, utilize automated system to communicate, complete work assignments in a timely manner, reports to work on time and is at work as scheduled.
- Manages calendar and phone calls of administration.
- Composes correspondence, memos, and reports, as instructed. Using a word processor, types, formats, edits, and proofreads a variety of materials, including correspondence, memos, reports, charts, and statistics.
- Can critically think through processes and problems to achieve objectives.
- Accepts others duties as assigned.
- Resolves issues by using customer service skills including clarifying the issue, determining the cause of the issue, selection and explaining the best solution to the issue, expediting correction or adjustment and following up to ensure resolution.
- Built sustainable relationships with patients, visitors, physicians and other employees by exhibiting a smile, good attitude, following the 5/10 rule, and treating all with the utmost respect.
- Make serving others my number one priority. I work in a noble profession, so I'm proud of what I do and where I work.
- Always exhibit empathy and compassion for all patients, visitors, physicians and employees.
- I have great knowledge of all MRHC and SE Clinics services and be a walking positive advertisement for MRHC. Committed to teamwork; looking for ways to make each other look good.
- Shows diligence in honoring deadlines, keeping promises and maintaining customer services standards.
- Shows and maintains politeness, cheerfulness and tact to all patients, visitors, physicians and employees.
- Acts as liaison with hospital IT department; oversight of web site maintenance.
- Oversight of Evaluation system (New Innovation)- maintain system for soliciting and receiving resident evaluations of faculty and faculty evaluations of residents when on specialty rotations, FPC preceptors, nursing staff and peer reviews; update and refine evaluation system including electronic forms, clinical evaluation and resident files; maintain and review guidelines and procedures.
- Scheduling
- Assist with Residency block rotation curriculum (36 months- revise yearly with each academic year); maintain individual specialty rotations with goals and objectives per residency training level
- Coordinates resident assignments for specialty rotations each month
- Student Administrator duties including orientation, housing, scheduling rotations, etc.
- Adjunct Faculty: Renew and enroll faculty for payment of enhanced reimbursement as well as working with other learners in a teaching hospital.
- Serves as the New Innovations Site controller for the residency program. Responsible for inputting, tracking, uploading and monitoring all pertinent resident information required by ACGME.
- Assist with the Resident recruitment process. Work with GME on process.
- Assists with Maintaining, updates, utilizes information through the Electronic Residency Application Service (ERAS).
- Schedules interviews (average faculty and residents total of 7 meet with each applicant), develop correspondence with applicants. Meet all applicants.
- Ensures that all required credentialing material is received.
- Schedules all medical student rotations (2-8 per month)- develop schedules for all visiting students; complete evaluation process; maintain on-going communication with medical students/applicants
- Recruiting fairs; maintain display used at fairs, update pictures and promotional items
- Serves as the Clerkship Coordinator by coordinating all medical student rotations (2-8 per month) to include developing student schedules, assisting with evaluation process; maintain on-going communication with medical students/applicants, and housing support
- Orientation- prepares residency manual and updates each year for new interns; participates in the orientation of interns; prepares and coordinates the four-day orientation schedule for all new interns. Assist with orientation topics/conferences held during July and August.
- Orients all new employees as to the complexity of a residency training program
- Policy Implementation- notifies residents of guidelines, changes and regulations. Clarify vacation, leave of absence, trip, and all other personnel policy questions
- Assisting with coordinating all schedules related to the Residency Program
- Arranges training and educational activities including, but not limited to the ACLS, ALSO, ABFM In-Training exam.
- Building Residency handbook, flyers, etc. for each academic year.
- Create and build Annual Academic Year Calendar.
- Assisting with Data entry in to the ACGME data bases and other platforms.
Substitute Teacher
Paula’s day care
03.2017 - Current
- My friend Paula owns a day care and asked me if I’d be interested in helping her occasionally when she has to be gone. I agreed and I enjoy working at the daycare. We get to do fun activities, teach them different things to get them ready for pre-k. We work with infants all the way up to 5 yr olds. Chart daily in/out times along with daily meal plan. We have developed engaging lesson plans to foster children's learning and creativity. We are advancing our curriculum and practices to become an Accredited in-home daycare.
Hobby Photographer/ Stay at Home Mom/ Event Planner
Self Own Business
02.2017 - Current
- I have bought my own camera, computer, and printer. I take pictures all the time. It’s something I’ve enjoyed doing my whole life. I also put together events like birthdays, holidays, baby showers, etc.
- I've planned 10-20 events
- Established an online portfolio showcasing work, effectively increasing client inquiries and project opportunities.
- Developed and maintained strong relationships with clients to understand their creative vision and requirements.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
CMA
MRHC
08.2021 - 10.2023
- Direct patient care for Family Practice Residency Clinic. We have 12 Residents Doctors and 2 Doctors who see all ages of patients at our clinic. Aside from rooming and departing patient’s my job duties include vitals, choosing proper intake document for doctor. If baby, I measure and weighing baby twice for accuracy, drawing or inputting labs for patients, medication reconciliation, verifying allergies, injections, screening, then swabbing for COVID, Flu, RSV, and strep, UAS, bg testing, EKGs, orthostatics BP. PHQ-9 screening. I also perform injections, office procedures or set up for procedures such as uds, lab draws, vaccine, allergy injections, IM injections, suture removal, cpt mg insertion and or training patient to apply, removal, ear flushes, setting up pap tray, procedure tray with consent form, drawing up proper medication for doctor to administer to patient or doctor. Assisting with procedures. All these things then go to the chart. Vaccines go in to OSIIS. I handle our VFC temperature logs. I also monitor temps on my phone with notifications to prevent temps going out of range for long periods of time and us having a loss of our vaccines. I input vaccines inventory in to OSIIS. I assist with ordering and reconciling vaccines. I order the office supplies and do a weekly walk through of clinic to check supply stock in the lab, patient rooms, storage cabinets and closets. I email purchasing and my boss special order requisitions for things that are not kept in stock at hospital. I assist with ordering medication for the clinic and check supply stock along with monitoring expiration dates of all meds in the whole clinic, this includes our samples on shelf and in fridge. I order samples through all the different suppliers websites. I meet with different drug reps to help bring in those samples and get them set up with my boss and our program director for Didactic lunch meetings. I train and help onboard new staff making sure they are checked off on all competencies for our clinic. I answer and screen calls, forward messages, results, and or notes to appropriate doctors. I call with results and answer voicemails. Respond to portal messages or forward to the doctor. Refill non controlled medication and forward controlled meds to the appropriate doctor for filling. I send referrals internally and externally. Attach the appropriate documents such as ETO form, demographics, chart note, labs, and imaging. I create and email letters to patients reminding them of their next scheduled labs vs labs and imaging. Check the status of referrals. I’ve learned Microsoft Excel spreadsheets for med logs, doctors information, daily check mark, MA Monthly calendars for days off and so much more. I use Microsoft Word docs to do our morning hurdles, MA Competencies checklist, create letters to patients, check sheets for referrals, and create forms and signage for the office. Creating these things has assisted with our clinic flow, training and organization in the clinic. I double check our paper block schedule with the EHR to make sure our paper schedule matches what the computer says. This helps prevent patients getting scheduled on a day the doctor is not there or vice versa that the doctors schedule is open and not blocked for patients to be scheduled.
CNA/Med Tech
Mitchell Manor
01.2013 - 02.2017
- My job duties included checking 10-20 patients vitals, charting, laundry, and performed patients ADLs depending on their specific needs, showers, dressing, brushed teeth, fixed hair, feedings, toileted, etc. I completed multiple NAHCA trainings which earned me raises based on the level of training I completed. I then completed all the trainings and became an employee trainer and leader. I was chosen multiple times to attend seminars and conferences for our facility where I got to travel to different states and we won awards and earned prizes.
CNA - Certified Nursing Assistant
Latimer Nursing Home
08.2012 - 01.2013
- Started out as a custodian, went to laundry, then to bed making. Fell in love with patient care and became a CNA. My job duties included checking 10-20 patients vitals, charting, laundry, and performed patients ADLs depending on their specific needs, showers, dressing, brushed teeth, fixed hair, feedings, toileted, etc.
Insurance Agent
Farmers Insurance Group
02.2012 - 08.2012
- Customer service rep., receptionist, file documents, file claims, quotes, took payments, wrote 20 or more insurance policies per month. door to door advertisement, marketing for insurance office, cold called, made spreadsheet for expenses, monthly log sheets, etc. using Microsoft Excel.
Marketing Coordinator
Choctaw Casino
01.2010 - 01.2012
- Marketing, answering 20 or more phone calls, customer service, made Microsoft Excel spreadsheets for data in put, spoke on loud speaker for contest winners, spoke on radio for advertisement, made advertisements for promotions, shuttle, door greeter.
- Developed and executed marketing campaigns to promote casino events and services.
- Developed visually engaging marketing materials to support product launches and promotions.
- Planned and executed internal and external marketing events.
CSR
AAA Insurance
08.2007 - 12.2009
- Customer service rep., receptionist, file documents, file claims, quotes, took payments.
- Customer service rep., receptionist, file(paper files)documents, created a whole filing system for the office, typed on a type writer for carbon copies and some insurance cards back then had to be hand typed. I filed claims, quotes, took payments, balanced all cash drawers, made deposits, wrote insurance policies. I made spreadsheet for monthly log sheets, client rate increase comparison logs, company log sheets along with each one of the clients info along with their address, phone, which policy they had and their premiums, etc using Microsoft Excel. Created and mailed letters using Microsoft word. Managed office when Agent was gone for events or vacations. I was always the first person there and the last person to leave every night. Made sure office was tidy and organized each day. Answered phones, screened calls, and checked voicemails. Made copies. Faxed. Handled ordering all office supplies. Represented our office at different meetings and events out of town. Earned monthly bonuses for writing 20 or more policies each month. Some months I earned 2 bonuses for exceeding the other agents in the office on writing policies with multiple policy lines. I earned many performance raises while I was there. This is when I started to study to become an actual insurance agent. Which I did test and become at a later date
- Resolved customer inquiries regarding policy coverage and claims processing.
- Streamlined communication processes between departments, improving response times for client requests.
- Trained new representatives on best practices for customer interactions and system navigation.
- Led initiatives to enhance service delivery, resulting in higher client retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
McAlester High School
McAlester05-2007
Skills
- ACGME Accreditation Support & Compliance
- Graduate Medical Education (GME) Administration
- Medical Student & Resident Coordination
- Healthcare Administrative Operations
- Calendar, Meeting & Travel Scheduling
- Event Planning & Orientation Coordination
- Confidential Information & HIPAA Compliance
- Meditech (EHR)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- SharePoint, Microsoft Teams & Zoom
- Record Keeping, File Organization & Data Management
- Professional Communication & Stakeholder Support
Affiliations
- NAHCA August 2013 to February 2017
- National Association of Health Care Assistants
Certification
- Safe baby Present
- CPR Certification
- First Aid Certification
- Certified Medication Aide
- CPR & First Aid October 2016 to October 2024
- CMA January 2013 to January 2018
- Working as CMA from 2021 to Currently
- CNA December 2012 to December 2017
- Driver's License
- CPR
Outstanding Support Staff Award
I was awarded the 2024 Outstanding Support Staff Award by our residents, faculty, and co-workers.
Timeline
GME Student Coordinator/Administrative Assistant
MRHC
10.2023 - Current
CMA
MRHC
08.2021 - 10.2023
Substitute Teacher
Paula’s day care
03.2017 - Current
Hobby Photographer/ Stay at Home Mom/ Event Planner
Self Own Business
02.2017 - Current
CNA/Med Tech
Mitchell Manor
01.2013 - 02.2017
CNA - Certified Nursing Assistant
Latimer Nursing Home
08.2012 - 01.2013
Insurance Agent
Farmers Insurance Group
02.2012 - 08.2012
Marketing Coordinator
Choctaw Casino
01.2010 - 01.2012
CSR
AAA Insurance
08.2007 - 12.2009
High School Diploma -
McAlester High School