Crystal Foster
Roseburg
Summary
Dynamic Case Management Coordinator at Connections Case Management, skilled in client advocacy and regulatory compliance. Successfully led incident management teams and streamlined case management processes, enhancing operational efficiency. Expert in data collection and policy implementation, ensuring adherence to CMS and ODDS standards while providing critical support to case management staff.
Overview
13
13
years of professional experience
Work History
Case Management Coordinator
Connections Case Management
01.2012 - Current
- Oversaw timelines for all ISP components, acting as the singular reporting entity for all brokerage roll call items that track Center for Medicare and Medicaid Services (CMS) and Oregon Developmental Disabilities Services (ODDS) rules, processes and procedures.
- Provided technical assistance, problem solving and rules interpretation for all case management staff for issues that arose, whether on going or emergent, to assure effective and efficient resolution
- Acted as an overall resource for outside counties Program Coordinators (PC's) and the Personal Agent Lead in the Douglas office.
- Track problematic billable case note numbers.
- Tracked and followed up on all Incident Reports, with special emphasis on critical and potential Protective Service Investigation issues.
- Coordinated committee assignments for case management staff, in conjunction with the Director ot Deputy Director, as assigned. Assured that appropriate staff were participating and sharing up to date committee information.
- Worked in conjunction with the Director to review and assimilate ODDS/CMS policies specific to case management functions and staff, for purposeful implementation within every office.
- Participated in ODDS/CMS case management audit functions.
- Coordinated with each office on Open People, reporting to Director as to functions, successful events and future planning
- Participate in all Admin/PC meetings and all organizational, local, regional, statewide meetings as appropriate
- Worked in close communication with each Personal Agent Assistant (PAA) position, as a resource, as well as guidance and oversight.
- Participated in the creation and presentation of internal staff training
- Worked with the Admin team to devise and implement internal processes and forms to streamline case management activities.
- Participated in the creation and maintenance of accurate and useful case management materials.
- Participated in Admin team evaluation processes for staff.
- Review ISP documentation and provide training where necessary.
- Review all Behavior support documentation to ensure it meets rule prior to payment.
- Conducted Oregon Needs Assessments
- Led placement for individuals needing higher level of care while acting as the agencies Designated Referral Coordinator.
- Lead the incident management team for all serious incidents and reporting to ODDS.
- Acted as the liaison for issues that arose requiring input and/or guidance from ODDS.
Education
Bachelor of Science - Psychology
Northwest Christian University
Eugene, OR06-2008
Skills
- Data collection
- Regulatory compliance
- Rule and Policy interpretation
- Strong advocate for clients and staff
Timeline
Case Management Coordinator
Connections Case Management
01.2012 - Current
Bachelor of Science - Psychology
Northwest Christian University
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