Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Fredricks

Clifton Park,NY

Summary

Dynamic Senior Registration Associate at St. Peter's Hospital with a proven track record in enhancing patient registration workflows and ensuring HIPAA compliance. Expert in insurance verification and adept at fostering strong client relationships, resulting in reduced wait times and improved patient satisfaction. Committed to continuous improvement and effective communication across departments.

Organized professional prepared for role in registration management, bringing valuable experience in handling patient data and streamlining registration processes. Known for effective collaboration with team members and adaptability to changing needs. Recognized for proficiency in data management and strong interpersonal skills valued by employers.

Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.

Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional with experience in administrative and registration roles, prepared to handle complex tasks with accuracy and efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, customer service, and problem-solving. Reliable and goal-oriented, ensuring smooth processes and optimal outcomes.

Overview

12
12
years of professional experience

Work History

Senior Registration Associate

St. Peter's Hospital, Albany, NY
11.2023 - 03.2025
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
  • Established strong working relationships with insurance providers to facilitate smooth processing of claims and coverage verification.
  • Enhanced communication among departments by providing clear updates on patient registration statuses.
  • Assisted in staff training efforts, sharing expertise on best practices for accurate and efficient registration processes.
  • Coordinated with other departments such as billing and admissions to ensure seamless transfer of patient information throughout their treatment journey within the facility.
  • Collaborated with medical staff to ensure prompt scheduling and coordination of patient appointments.
  • Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
  • Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
  • Reduced wait times for patients through effective management of appointment schedules and walk-in registrations.
  • Ensured accuracy of demographic information entered into electronic health records systems, minimizing discrepancies in billing and medical records.
  • Provided exceptional support to patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
  • Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
  • Resolved patient inquiries regarding registration procedures, alleviating concerns and promoting a positive experience.
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Explained form wording to patients to help each understand information required.
  • Updated patient contact information to support accurate electronic medical records.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Retrieved medical data for physicians and patients.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Promoted an organized work environment through proper maintenance of paper-based files and digital databases related to patient registrations.

Senior Loan Reviewer

Homestead Funding Corp.
10.2012 - 02.2021
  • Managed workload effectively, prioritizing high-risk loans for immediate attention while maintaining overall quality standards across all assigned reviews.
  • Demonstrated commitment to ongoing professional development by attending industry seminars, workshops, and conferences to stay current with best practices in loan reviewing.
  • Streamlined the loan approval process, conducting thorough reviews of applicant financial profiles.
  • Exceeded departmental performance metrics by consistently delivering thorough, accurate, and timely loan reviews.
  • Maintained compliance with federal regulations by thoroughly examining loans for adherence to established guidelines and standards.
  • Collaborated with underwriters to ensure accurate assessment of borrower creditworthiness, minimizing default risks.
  • Kept abreast of industry changes and regulatory updates to maintain expertise in the evolving landscape of loan reviews and risk assessments.
  • Ensured accuracy of data input into the system by performing quality control checks on reviewed loans before submission for final approval.
  • Developed strong working relationships with cross-functional colleagues, fostering a collaborative environment conducive to efficient problemsolving.
  • Enhanced loan review process by implementing new risk assessment strategies and guidelines.
  • Monitored pipelines to track and log status of loans.

Education

GED -

GED
Schenectady, NY
01-2005

Skills

  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • Electronic health records
  • Appointment scheduling
  • Customer service
  • Data entry
  • Office administration
  • Team collaboration
  • Problem solving
  • Detail orientation
  • Workflow improvement
  • Interpersonal communication
  • Conflict resolution
  • Patient confidentiality
  • Data entry proficiency
  • Follow-up skills
  • Initiative-taking
  • Accuracy and precision
  • Healthcare industry
  • Cultural sensitivity
  • Dispute resolution
  • Upselling and cross selling
  • Goal orientation
  • Problem-solving
  • Efficient workflow management
  • Healthcare experience
  • Confidentiality compliance
  • Patient scheduling
  • Office organization
  • Registration data intake
  • Client relationships
  • Medical terminology
  • Payment processing
  • Documentation and reporting
  • Interpersonal and written communication
  • Proactive approach
  • Records management
  • Registration management
  • Admission support
  • Admissions and registrations
  • Registration documents
  • Multitasking and prioritization
  • Maintaining documents and records
  • Cross-functional coordination
  • HIPAA procedures
  • Multitasking capacity
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Self motivation
  • Computer literacy
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Continuous improvement
  • Time management abilities

Timeline

Senior Registration Associate

St. Peter's Hospital, Albany, NY
11.2023 - 03.2025

Senior Loan Reviewer

Homestead Funding Corp.
10.2012 - 02.2021

GED -

GED
Crystal Fredricks