Crystal Free
Customer Experience Obsessor
Vidor,United States
Summary
Customer experience obsessed professional able to exceed company expectations by understanding corporate vision and culture. Insists on providing courteous and efficient interactions with customers to solves issues, increase sales, retain customers and increase brand loyalty.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
E-Commerce Executive
Crystal's Collections
Vidor, TX
01.2019 - Current
- Developed profitable online sales operations from scratch within first year.
- Increased gross sales 210% in second year.
- Uploaded digital media to four online marketplaces for advertising purposes.
- Studied market to determine optimal pricing of goods.
- Managed financing, marketing, shipping and customer service to ensure profitability and customer satisfaction.
Tax Preparer Assistant
Intuit, Inc.
Remote, TX
12.2021 - 04.2022
- Interviewed over 800 clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Used active listening skills and empathy assist customers with solve technical issues that were barriers to utilizing full service product.
- Validated identification and income paperwork to boost tax preparation efficiency.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call metrics for service levels, handle time and productivity.
- Provided mentorship and guidance to team of four tax preparer assistants.
- Collaborated with team members in pro-services, customer experience, and engineering to identify and solve technical issues.
Waitress Trainer
Casa Ole Mexican Restaurant
Vidor, TX
05.2011 - 07.2019
- Presented training material with varied instructional methods to maintain attention of participants.
- Modeled role-play scenarios to provide visual demonstration of serving food and drinks to patrons.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education Director
Child Abuse & Forensic Service
Beaumont, TX
12.2006 - 02.2016
- Oversaw development and implementation of quality educational programs.
- Developed engaging and effective curricula for professionals seeking continuing education credits.
- Designed or used assessments to monitor learning outcomes.
- Planned, administered and controlled budgets and produced financial reports.
- Maintained program files and records to gather research and prepare and submit grant reports.
- Increased number of individuals receiving services by 700% over 10 years.
Education
Associate Of Arts - Business
University of Phoenix
Tempe, AZ 03.2005 - 06.2007
Skills
Patience
Adaptability
Effective Listening
Self Control
Persuasive Speaking Skills
Willingness to Improve
Taking Responsibility
Respect
Data Driven Mindset
Certification
Tax Level 1, Intuit, Inc. - February 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Timeline
Tax Preparer Identification Number
02-2022
Tax Preparer Assistant
Intuit, Inc.
12.2021 - 04.2022
E-Commerce Executive
Crystal's Collections
01.2019 - Current
Waitress Trainer
Casa Ole Mexican Restaurant
05.2011 - 07.2019
Education Director
Child Abuse & Forensic Service
12.2006 - 02.2016
Associate Of Arts - Business
University of Phoenix
03.2005 - 06.2007