Dynamic and results-driven professional with experience at TJX Company: HomeGoods, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer complaints to boost satisfaction. Committed to maintaining workplace safety and achieving operational excellence.
Responded to customer inquires for product and marketing information
Logged customer requests for product information, created reports and distributed weekly cumulative totals to marketing managers to capture key programs.
Researched competitors Call Centers, presented materials to management and made recommendations for Rockwell Call Center operations.
Researched functionality and capability of Automatic Call Distributor Systems.
Created Customer Response Center reporting Metrics.
Configured Automatic Call Distributing System.
Generated invoices and processed credits and debits for work completed by on-site technicians in Atlanta, Charlotte, Memphis and Washington.
Set goals for my team to compete monthly workload.
First point of contact for invoicing problem resolution.
Educated and trained team members to changes in enterprise standards of productivity.
Organized department United Way efforts, with results doubling over previous year's donations.