Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Friederich

Colleyville,TX

Summary

Dynamic and results-driven professional with experience at TJX Company: HomeGoods, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer complaints to boost satisfaction. Committed to maintaining workplace safety and achieving operational excellence.

Overview

2024
2024
years of professional experience

Work History

Key Holder (in Training)

TJX Company : HomeGoods
01.2023 - 11.2023
  • Responsible for opening and closing the store, setting alarms, securing cash and safe, securing premises.
  • Responsible for store operations, training new hires, maintaining the store to company standards.
  • Responsible for right field sales, merchandise and displays in line with company policies.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Responsible to meet credit card quota.
  • Responsible for loss prevention and maintaining store security.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Professional Home Stager

Self Employed at Escadrille Home Staging
01.2004 - 01.2006
  • Coordinated logistics for moving furniture and accessories between storage facilities or directly to properties as needed.
  • Managed project timelines effectively, ensuring timely completion of all home staging tasks.
  • Mentored junior team members in best practices for home staging techniques, contributing to the overall growth and success of the company.
  • Enhanced property appeal by strategically arranging furniture, artwork, and accessories.
  • Participated in ongoing professional development opportunities to maintain expertise in the home staging field.

Display Merchandising

Parisian Department Store
01.2002 - 01.2004
  • Oversaw merchandising efforts to create visually appealing displays that captured customer attention and promoted sales activity.
  • Contributed to the design of merchandising layouts within stores for optimized category display.
  • Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
  • Supported team opening for new store opening: Birmingham, AL.
  • Improved brand visibility through effective merchandising and display setups at retail locations.
  • Boosted store sales through strategic merchandising and attractive product displays.
  • Collaborated with team members on creative merchandising displays that showcased products effectively.

Customer Response Center System Administrator

Rockwell Collins International
07.1999 - 01.2000
  • Supported the implementation of new technologies, the Automatic Call Distributor System, by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns.
  • Collaborated with IT team to implement ACD system.

Customer Relations/Marketing Associate

Rockwell Collins International
02.1999 - 07.1999

Responded to customer inquires for product and marketing information

Logged customer requests for product information, created reports and distributed weekly cumulative totals to marketing managers to capture key programs.

Researched competitors Call Centers, presented materials to management and made recommendations for Rockwell Call Center operations.

Researched functionality and capability of Automatic Call Distributor Systems.

Created Customer Response Center reporting Metrics.

Configured Automatic Call Distributing System.

Call Center Administrator Team Lead

LeFebure Security Systems International
08.1997 - 12.1998

Generated invoices and processed credits and debits for work completed by on-site technicians in Atlanta, Charlotte, Memphis and Washington.

Set goals for my team to compete monthly workload.

First point of contact for invoicing problem resolution.

Educated and trained team members to changes in enterprise standards of productivity.

Organized department United Way efforts, with results doubling over previous year's donations.

Teller

Guarantee Bank and Trust
01.1995 - 01.1997
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Lighting Designer

Tallahassee Lighting Fan & Blind
2001 - 2002
  • Collaborated with clients to create lighting packages for new home builds.
  • Determined best lighting design according to location and situation, including residential and beach homes.
  • Oversaw lighting package for client from selection to delivery and installation.


Education

Public Relations

Mount Mercy University
Cedar Rapids, IA
05-1997

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Staff training and development
  • Staff oversight
  • Workplace safety
  • Customer service management

Timeline

Key Holder (in Training)

TJX Company : HomeGoods
01.2023 - 11.2023

Professional Home Stager

Self Employed at Escadrille Home Staging
01.2004 - 01.2006

Display Merchandising

Parisian Department Store
01.2002 - 01.2004

Customer Response Center System Administrator

Rockwell Collins International
07.1999 - 01.2000

Customer Relations/Marketing Associate

Rockwell Collins International
02.1999 - 07.1999

Call Center Administrator Team Lead

LeFebure Security Systems International
08.1997 - 12.1998

Teller

Guarantee Bank and Trust
01.1995 - 01.1997

Lighting Designer

Tallahassee Lighting Fan & Blind
2001 - 2002

Public Relations

Mount Mercy University