Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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CRYSTAL FRIEND

CRYSTAL FRIEND

HR and Recruiting
Fort Worth,TX

Summary

I am a hard-working individual in the Human Resource field. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

STAR CONCESSIONS
03.2016 - 05.2018
  • Recruiting, Hiring, and retaining talent
  • Employee orientation, onboarding, new hire paperwork, and payroll processing for newly qualified applicants
  • Background checks and employee eligibility verifications
  • Performs routine tasks to administer and execute HR programs including but not limited to compensation, benefits, and leaves; disciplinary matters; disputes and investigations
  • Mediate between managers and staff to ensure proper performance evaluations pertaining to rate and merit increases
  • Marketing and ad placements for recruiting purposes, as well as conducting and attending job fairs to reach new potential hires
  • Building relations with employment agencies and Texas Workforce Commision to further assist in recruiting
  • Maintained compliance with federal, state, and local employment laws and regulations.

CUSTOMER SERVICE MANAGER-RECEIVING ZONE MANAGER

Sam's Club-Walmart
09.2004 - 02.2016
  • Recruited, hired, developed, and retained retail talent for the company
  • Processed shipments and maintained organized stock shelves
  • Maintained visually appealing and effective displays for the entire store
  • Routinely helped as many as fifty customers each day in a high-volume retail environment
  • Received eleven "exceeds expectations" on yearly performance reviews
  • Responsible for receiving and merchandising millions of dollars in freight daily
  • Consistently managed and mentored many associates in a fast-paced retail environment
  • Certified on all receiving equipment, (Standup forklift, electric pallet jack, walkie stacker)

Education

Associate Of Applied Science - Human Resources Development

Tarrant County College District
Fort Worth, TX
12.2022

Skills

  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Adaptability
  • Confidence and clarity in communication both written and verbal
  • Active listening skills
  • Skilled candidate and strategic sourcing/screening
  • Accomplished mentor and leader
  • Policy Enforcement
  • Leading Team Meetings
  • Employee Coaching and Motivation
  • Health and Safety Regulations
  • Scheduling and Coordinating
  • Client Relations and Retention
  • Turnover Minimization
  • Employee Performance Reviews
  • Information Confidentiality
  • Handling Escalations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Make sacrifices now to be greater later.
Crystal Friend

Timeline

STAR CONCESSIONS
03.2016 - 05.2018

CUSTOMER SERVICE MANAGER-RECEIVING ZONE MANAGER

Sam's Club-Walmart
09.2004 - 02.2016

Associate Of Applied Science - Human Resources Development

Tarrant County College District
CRYSTAL FRIENDHR and Recruiting