Crystal Fritts
Gig Harbor,WA
Summary
Medical Billing and Coding Specialist with 14 years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Providing administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Medical Coder II
Kaiser Permanente Washington
02.2009 - 04.2023
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Conducted internal audits to identify areas for improvement in coding accuracy and compliance.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Emergency Services Rep
Multicare Health System- Tacoma General Hospital
08.2001 - 01.2015
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Administrative Specialist
Group Health Cooperative
05.2001 - 02.2009
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Boosted employee morale by planning team-building activities and corporate events.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06.1976
Skills
- Outpatient Coding
- Document Management
- Medical Record Security
- Medical Terminology
- Record Assessment
- Proficiency in EPIC, 3M
- Insurance Coding (ICD-9 and CPT)
- Ethical standards
Timeline
Medical Coder II
Kaiser Permanente Washington
02.2009 - 04.2023
Emergency Services Rep
Multicare Health System- Tacoma General Hospital
08.2001 - 01.2015
Administrative Specialist
Group Health Cooperative
05.2001 - 02.2009
High School Diploma -
Franklin Pierce High School
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