Crystal Frost
Indian Trail,NC
Summary
My professional customer service journey is defined by a profound dedication to customer satisfaction, ensuring every interaction contributes to trust and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
SECLOCK
Westwood, MA
01.2021 - 01.2024
- Provided exceptional customer service by addressing and entering hardware orders, quotes, returns/replacements and checking on deliveries with empathy and care
- Resolved customer complex issues and concerns
- Managed 50+ incoming calls and emails daily, ensuring timely resolution of customer concerns and maintaining strong relationships
- Handled every request until fruition
- Collaborated with various departments to resolve customer issues and propose alternative solutions for back-ordered items.
Customer Service Representative
Assa Abloy
Monroe, NC
01.2017 - 01.2021
- Provided expert guidance and exceptional customer service to customers, handling 40+ calls daily and resolving inquiries on orders, replacements/returns, and deliveries
- Collaborated with cross-functional teams to support customer requirements across multiple product lines
- Ensured prompt responses to customer queries and all situations and handled to fruition.
Customer Service Associate for Large Business Global Ordering
AT&T
Charlotte, NC
01.2002 - 01.2017
- Managed large business customer accounts including Publix, ESPN, Nationwide Insurance, and HCA by facilitating ordering and resolving client issues
- Developed service management resources like a DSL internet pricing model, saving the company over $125,000/year
- Contributed to new system development by testing and resolving customer issues.
Education
Associate Degree of Arts -
Central Piedmont Community College
Charlotte, NC01.1991
Skills
- Ability to work independently with limited daily supervision and work effectively in a team environment
- Type 80 WPM
- Positive phone etiquette
- Highly organized, strong attention to detail, flexible, accountable, with the ability to effectively prioritize tasks and balance the needs of the business
- ERP, CRM, Microsoft Office
- Product Knowledge
- Inbound and Outbound Calling
- Conflict Resolution
Websites
Timeline
Customer Service Representative
SECLOCK
01.2021 - 01.2024
Customer Service Representative
Assa Abloy
01.2017 - 01.2021
Customer Service Associate for Large Business Global Ordering
AT&T
01.2002 - 01.2017
Associate Degree of Arts -
Central Piedmont Community College
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