Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Crystal Fuenzalida

Miami,FL

Summary

Dedicated Supervisor and worker possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

MegaJump Trampoline Park
Doral, USA
01.2024 - 06.2025
  • Supervised daily operations to ensure safety and cleanliness at the trampoline park.
  • Trained and mentored staff on customer service and park protocols.
  • Coordinated special events and birthday parties for guests of all ages.
  • Ensured compliance with safety regulations and emergency procedures.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Health Information Management (Medical Records)

St. Catherine West Rehabilitation Hospital- Villa Maria Nursing
Hialeah, USA
06.2023 - 01.2024
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Scanned and validated medical records for upload.
  • Maintained a secure filing system for confidential documents.
  • Entered data into electronic health record systems.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Updated patient files with new medical information as needed.
  • Kept department clean, organized and professional.
  • Tracked and processed release of information requests.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Monitored compliance with state and federal regulations regarding release of information.
  • Maintained complete confidentiality in accordance with organization and legal requirements.

Manager

MegaJump Trampoline Park
Doral, USA
06.2021 - 06.2023
  • Supervised daily operations to ensure safety and guest satisfaction.
  • Trained staff on customer service standards and park procedures.
  • Developed training materials for new team members to enhance learning.
  • Resolved guest complaints promptly to maintain a positive environment.
  • Implemented process improvements for smoother park operations and guest flow.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Bachelor of Science - Biological Sciences

Florida International University
Miami, FL
12-2026

High School Diploma -

Hialeah Gardens Senior High School
Hialeah, FL
06-2023

Associate of Arts -

Miami Dade College
Miami, FL
05-2023

Skills

  • Public speaking
  • Complex Problem-solving
  • Staff management
  • Coaching and mentoring
  • Workflow management
  • Process monitoring and improvement
  • Customer service
  • Staff discipline
  • Policy enforcement
  • Training and mentoring
  • Verbal and written communication
  • Conflict resolution
  • Policy and procedure development
  • Negotiation
  • word experience
  • Excel experience
  • Safety protocols
  • Decision-making
  • Goal oriented
  • Multitasking Abilities

Affiliations

Volunteer/ Community Service:

- 500+ hours: Volunteering as Sunday school teacher for children. Location: Iglesia Doral Jesus Worship Center. FL

Contact: Sandra Rodriguez (Leader)

Phone Number: 786-759-6387

Certification

Medical Administrative Assistant- HGHS 2027 & CMAA, NHA 2027 ▪ Basic Healthcare Worker- HGHS (June 2027)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Supervisor

MegaJump Trampoline Park
01.2024 - 06.2025

Health Information Management (Medical Records)

St. Catherine West Rehabilitation Hospital- Villa Maria Nursing
06.2023 - 01.2024

Manager

MegaJump Trampoline Park
06.2021 - 06.2023

Bachelor of Science - Biological Sciences

Florida International University

High School Diploma -

Hialeah Gardens Senior High School

Associate of Arts -

Miami Dade College

Similar Profiles

CREATE PROFILE
Crystal Fuenzalida