Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Crystal Fuerte

Phoenix,AZ

Summary

Seasoned Customer Service Representative and Operations Specialist with a proven track record at companies like United Healthcare. Excelled in managing high-stress situations and boosting customer satisfaction through exceptional problem-solving and active listening skills. Demonstrated ability to drive product and service improvements, ensuring project success with critical thinking and effective communication.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

United Healthcare
01.2006 - 06.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Representative

Pearson Government Solutions
09.2004 - 01.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Operations Specialist

Wells Fargo Bank, N.A.
05.1999 - 03.2004
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.

Education

GED -

Central High School
Phoenix, AZ
05.2007

Skills

Customer Service

Timeline

Customer Service Representative

United Healthcare
01.2006 - 06.2007

Customer Service Representative

Pearson Government Solutions
09.2004 - 01.2006

Operations Specialist

Wells Fargo Bank, N.A.
05.1999 - 03.2004

GED -

Central High School

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Crystal Fuerte