Crystal Fuller
Front Office Lead/Referral Coordinator
Townsend,GA
Summary
Dynamic professional with a proven track record at Southeast Georgia Health System, excelling in patient care and operational efficiency. Adept in HIPAA compliance and appointment scheduling, I leverage strong problem-solving skills and a friendly demeanor to enhance patient experiences and streamline workflows, ensuring high-quality service delivery in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Front Office Lead
Nephrology of the Golden Isles
Brunswick, GA
01.2025 - Current
- Attended regular meetings with managers to discuss operational matters relating to the front office department.
- Conducted monthly inventory checks on supplies used in the front desk area.
- Assisted in the training of new front office staff members.
- Prepared reports summarizing occupancy levels, revenue generated. for management review purposes.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Implemented office policies and procedures to improve efficiency and compliance.
- Responded to messages and emails to the office and transferred correspondence.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Managed office supply inventory, placing orders and controlling costs.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Performed administrative support tasks, completing duties within required timeframes.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Referral Coordinator
Nephrology of the Golden Isles
Brunswick, GA
06.2024 - Current
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
Front Office Assistant
Nephrology of the Golden Isles
Brunswick, GA
06.2021 - Current
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected copays and account balance payments and updated account records.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Welcomed large volume of guests and improved overall customer service.
- Directed clients and guests to correct departments, rooms and staff members.
- Greeted guests and vendors to assist in navigating space.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Participated in credit and collections activities.
- Maintained positive working relationship with fellow staff and management.
- Performed accounting or financial analysis.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted organizational efforts by filing, entering data and answering phones.
- Offered reception coverage to relieve staff during absences or breaks.
- Handled incoming calls and directed callers to appropriate department or employee.
Front Office Medical Assistant
Southeast Georgia Health System
Brunswick, GA
10.2002 - 01.2021
- Developed and implemented operational processes for workflows to evaluate effectiveness.
- Answered phones politely and directed callers to appropriate personnel.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Responded to patient and visitor concerns and questions.
- Updated patient medical records.
- Registered new patients and created files with detailed personal and medical information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Prepared medical charts, scanned documents and organized patient information.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
Activity Leader
YWCA
Brunswick, GA
08.2001 - 10.2002
- Upheld compliance standards and mitigated safety issues.
- Coordinated student activities and boosted engagement by ensuring safe, positive environment.
- Worked with leadership to evaluate needs and propose initial plans.
- Coordinated calendars, shifts and activity schedules with staff.
LAB TECHNICIAN
WALMART PHOTO LAB TECHNICIAN
Brunswick, GA
07.1998 - 05.2001
- Collected clinical and forensic data, contributing to high-quality knowledge database.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared specimens and forms for transport to outside laboratories.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
Education
High School Diploma -
Mcintosh Academy
Darien, GA06.1991
Some College (No Degree) -
College of Coastal Georgia
Brunswick, GASkills
- Customer Service
- Problem-Solving
- Data Entry Software
- Appointment Scheduling
- Medical Recordkeeping
- HIPAA Compliance
- Medical Billing
- Completing Insurance Forms
- Social Perceptiveness
- Check-In and Check-Out Procedures
- Clear Communication
- Updating Medical Records
- Multi-line Telephone System Operation
- Cash Transactions
- Listening Skills
- Inventory Replenishment
- Strong Problem Solver
- Microsoft Office
- Supervision & Leadership
- Friendly, Positive Attitude
- Organizational Skills
- Planning & Organizing
- Flexible Schedule
- People Skills
- Computer Skills
- Good Work Ethic
References
- Dawn Ognilla, Office Manger, NoGi (912) 500-9641
- Terese Howard RN, NP Glynn Immediate Care (912) 230-0051
- AJ Alston, Office Manager, Nogi (404) 277-2581
- Crystal Cobb Medical Assistant NoGi (912) 550-3434
- Dr. Lee-Lewis, Nephrology of the Golden Isles (912) 222-7312
- Dr. Reyes, Nephrology of the Golden Isles (786) 371-4188
- Tarsia Palmer RN, BSN Manger (912) 617-1795
- Debbie Walker RN, BSN Southeast Georgia Health (912) 230-4367
- Cynthia Lewis, Department Support Coordinator (912) 432-5229
Timeline
Front Office Lead
Nephrology of the Golden Isles
01.2025 - Current
Referral Coordinator
Nephrology of the Golden Isles
06.2024 - Current
Front Office Assistant
Nephrology of the Golden Isles
06.2021 - Current
Front Office Medical Assistant
Southeast Georgia Health System
10.2002 - 01.2021
Activity Leader
YWCA
08.2001 - 10.2002
LAB TECHNICIAN
WALMART PHOTO LAB TECHNICIAN
07.1998 - 05.2001
High School Diploma -
Mcintosh Academy
Some College (No Degree) -
College of Coastal Georgia
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