Crystal Galindo
Seattle,WA
Summary
Dynamic logistics professional with extensive experience at Amazon, excelling in logistics management and process improvement. Proven track record of enhancing operational efficiency and team performance, including a 30% increase in On Time Dispatch. Skilled in data analysis and team leadership, committed to delivering exceptional customer service and optimizing logistics strategies.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Area Manager of Logistics
Amazon
Las Vegas, Nevada
06.2023 - 11.2025
- Oversaw transportation planning and execution for timely deliveries.
- Managed daily logistics operations for multiple fulfillment centers.
- Implemented process improvements to enhance workflow efficiency.
- Analyzed logistical data to identify areas for operational enhancement.
- Trained and mentored team members on best practices in logistics.
- Ensured compliance with safety regulations and company policies at all locations.
Shift Assistant
AMZL Station
Las Vegas, USA
01.2020 - 01.2023
- Verified compliance of Amazon drivers and delivery service providers with standards, coaching behavior to enhance adherence.
- Assigned and reassigned delivery routes to drivers, optimizing performance and ensuring timely deliveries.
- Monitored adherence to standard operating procedures, identifying areas for improvement and facilitating compliance.
Shift Assistant
AMZL
Seattle, USA
01.2018 - 01.2020
- Managed a fleet of up to 150 drivers including both Amazon drivers and third party contractors.
- Worked with delivery service providers to increase On Time Dispatch by 30% week to week.
- Monitored delivery routes and vehicle locations to optimize operational efficiency.
- Improved RTS procedures to achieve accurate data of returning, missing, missorted, business closed, delayed, cancelled and OODT packages.
- Generated nightly bridge report outlining metric failures and corrective actions to enhance performance.
- Analyzed daily processes to identify improvements for enhancing station metrics and customer experience.
- Supported Central Operations and OTR Team in executing rescue missions.
Education
B.A.S - Hospitality Management
South Seattle College
Seattle01-2022
Medical Office Professional -
South Seattle College
Seattle01-2018
A.A.S - Business Information Technology
South Seattle Community College
Seattle01-2017
Skills
- Logistics management
- Logistics strategy
- Data analysis
- Process improvement
- Team leadership
- Time management
- Customer service
Languages
Spanish
Professional
Certification
- CPR / AED
Timeline
Area Manager of Logistics
Amazon
06.2023 - 11.2025
Shift Assistant
AMZL Station
01.2020 - 01.2023
Shift Assistant
AMZL
01.2018 - 01.2020
B.A.S - Hospitality Management
South Seattle College
Medical Office Professional -
South Seattle College
A.A.S - Business Information Technology
South Seattle Community College