Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Gall

Licking,MO

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Scenic Nursing And Rehabilitation Center. Excelled in conflict resolution and data entry, enhancing customer satisfaction and operational efficiency. Proven track record in mentoring teams and streamlining processes, demonstrating exceptional critical thinking and relationship-building skills.

Diligent with solid background in customer service.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Family Dollar
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person to answer questions and address complaints.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Responded to customer requests for products, services, and company information.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

Wal-Mart Sales Associate

Walmart
08.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate Keyholder

Dollar General
01.2022 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed daily night deposits.
  • Closed store



CNA, Bussiness Office Assitant, Admistrative Clerk

Scenic Nursing And Rehabilitation Center
09.2008 - 01.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Edited documents to keep company materials free of grammar errors.
  • Assisted with onboarding of new employees.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated and scheduled meetings and appointments.

HHAII

Mercy Hospice & Palliative Care
10.2019 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • End of LIfe Care
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - Nursing

Jefferson Community College
Hillsboro, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Call management
  • Appointment scheduling
  • Order processing

Timeline

Customer Service Representative

Family Dollar
08.2024 - Current

Wal-Mart Sales Associate

Walmart
08.2023 - 08.2024

Sales Associate Keyholder

Dollar General
01.2022 - 03.2022

HHAII

Mercy Hospice & Palliative Care
10.2019 - 07.2021

CNA, Bussiness Office Assitant, Admistrative Clerk

Scenic Nursing And Rehabilitation Center
09.2008 - 01.2022

No Degree - Nursing

Jefferson Community College

Similar Profiles

CREATE PROFILE
Crystal Gall