Crystal Gallardo
Los Angeles,CA
Summary
Accomplished Account Management professional with a proven track record of spearheading strategic business development initiatives in high-paced, technology-driven environments.
Skilled in orchestrating cross-functional teams to drive process optimizations, product expansions, and efficiency improvements across a global scale. Expertise in project governance, stakeholder management, and post-launch operations, ensuring alignment with economic goals and seamless integration into current market structures. Adept at fostering durable client relationships,enhancing customer engagement through data-driven strategies, and leading complex projects from conception through to execution and beyond. Excels at developing and implementing robust training programs and operational procedures that focus on optimizing business outcomes.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
Uber Eats
07.2023 - Current
- Directs a client portfolio comprising of over 130 merchants, achieving a collective annual revenue of $85 million, growing gross margin by 11% YoY
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings Partner with our Operations and Sellers on managing the relationship, issues, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- Identified revenue enhancement opportunities and implemented effective strategies to drive growth for Strategic and Mid-Market clients
- Utilize a data driven approach to prevent churn and drive new product adoption
Account Executive
Uber
06.2022 - 07.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed full sales pipeline utilizing Salesforce, in-person meetings, Traveling 60%, cold calling, to consultative sales close in both Spanish and English to cater to customers' language preferences.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Achieved the highest wishlist accounts in 2023
Account Executive
Cell Nation LLC
01.2018 - 01.2022
- Manages and supports existing active accounts within my Territory
- Acquires and sets up new stores by developing new long-lasting Relationships and Monthly leads
- Executes monthly Quotas and KPI's by coaching and training the team daily
- Leads and creates monthly meetings with existing store sub-dealers and Mobile experts
- Provides daily support for existing and potential Sub Dealers
Territory Manager
Creative Channel
01.2017 - 01.2018
- Managed an account of 20 stores of a major wireless carrier with regional travel throughout my assigned territory
- Increased company Accessories sales by 80%
- By educating associates on featured products and training associates to reach their daily KPI and other monthly and quarterly performance goals
- Making sure planograms are compliant with store guidelines by providing additional merchandising assistance
- Hosted multi-level meetings within the organization to train and create brand awareness and consumer knowledge to associates and upper management
Retail Sales Consultant
AT&T
01.2016 - 01.2017
- Building integrated and personalized solutions for customers to enhance their daily lives
- Meeting and exceeding KPI sales goals and objectives
- Engaging in excellent customer service by identifying customer needs, making recommendations through active listening and proper product placement to close sales with effective results
- Showing professionalism and enthusiasm by working well with others and delivering great individual and collaborative teams
Business Sales Manager
AT&T
01.2012 - 01.2016
- Acquired new business deals and expanded current business customer ventures
- Developed training strategies to effectively coach my team to increase sales revenue daily with monthly and quarterly goal reviews
- Overseeing a team of 10 associates which included duties such as hiring, onboarding training associates
- Meeting deadlines and exceeding store sales goals
Education
Business Associates Degree -
Chaffey College
Rancho Cucamonga, CASkills
- Business Development & Growth
- Strategic Project Management
- Sales Data Analysis
- Customer Satisfaction Measurement
- Cross-functional Team Leadership
- Risk Management
- Client Relationship Building/Management
- Training & Development
- Data-Driven Decision Making
- Revenue Growth Strategies
Languages
Spanish
Native or Bilingual
Timeline
Strategic Account Manager
Uber Eats
07.2023 - Current
Account Executive
Uber
06.2022 - 07.2023
Account Executive
Cell Nation LLC
01.2018 - 01.2022
Territory Manager
Creative Channel
01.2017 - 01.2018
Retail Sales Consultant
AT&T
01.2016 - 01.2017
Business Sales Manager
AT&T
01.2012 - 01.2016
Business Associates Degree -
Chaffey College
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