Crystal Gallegos
Albuquerque,NM
Summary
Self-motivated, and highly determined to improve and advance my skill set in healthcare Administration. Offers 18 years healthcare experience ranging from front desk registration, billing, scheduling, physician template management, credentialing and building management experience. Assisted with TJC and DOH survey preparation. Received Certificate of Recognition for 10 years of service at UNM Hospital. Advanced skills and knowledge of NFPA and CIHQ building requirements. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
Work History
Chief Operating Officer
First Nations Community Healthsource
03.2023 - Current
- Responsible for overall day to day operations of facility including credentialing of all medical and clinical personal
- Oversee all required facility operations, create and implement processes as well as policies and procedures
- Oversee all safety procedures as well as required safety drills
- Communicate and build relationships with all outside and internal vendors
- Maintain and renew all required building licenses and permits
- Order and distribute all office supplies
- Actively involved in employee engagement activities and recognition
- Work side by side with Human Resources to complete all required new hire documentation
- Assist CFO with all invoices and required documentation for purchases.
Intake Manager/Intake Coordinator
Awake & Aware Behavioral Health Facility
10.2021 - 01.2023
- Complete behavioral health intake screenings with new and returning clients
- Schedule/cancel appointments
- Maintain intake master spreadsheet and waitlist
- Upload client documentation into electronic health record
- Assist in monthly audits regarding missing documentation
- Upload external documentation
- Complete reminder calls
- Cover front desk as needed
- Assist internal and external clients with needs and concerns
- Create new client medical records in Practice Fusion
- Create DBT skills binders
- Sent out client packets via DocuSign
- Send new client announcements to clinicians/therapists.
Facility Manager
Albuquerque ER & Hospital
02.2020 - 10.2021
- Credential and primary source incoming physicians, clinical staff, and contract staff
- Create new documents
- Monthly fire drills
- Maintain compliance logs
- Assist in hiring process
- Supervise all facility maintenance
- Communicate with internal and external customers
- Order supplies
- Maintain inventory
- Assist with patient and billing complaints
- Maintain important documents
- Assist with billing
- Attend Administrative meetings
- Type and distribute meeting minutes
- Assisted with 3 CIHQ surveys improved with each survey passing last with no condition level findings
- Assist with policy creation and revision
- Manage all warranty, contracts, and contract services
- Assist with placing maintenance tickets for facility repairs
- Assist with staffing
- Assist with weekly bank deposits.
Administrative Assistant
Albuquerque ER & Hospital
06.2019 - 02.2020
- Responsible for attending all administrative meetings
- Documenting and distributing meeting minutes
- Maintaining important documents
- Complete hanging visits
- Assist with billing questions and complaints
- Assist with registration issues and training.
Office Supervisor
UNM Eubank Women’s Clinic & Pediatrics
10.2017 - 06.2019
- Supervise Outpatient Clerks and Master Scheduler
- Timecard edits/assist with closing payroll
- Annual Evaluations
- Employee rounding
- Patient rounding
- In charge of hiring and terminating process
- Assist with patient complaints and concerns
- Coach employees with maintaining Behaviors of Excellence
- Attend Mission Excellence trainings
- Master Scheduling
- Create and rollout physician templates
- Assist with preparation of DOH survey
- Organize team building events.
Department Secretary/Executive Assistant
UNM Carrie Tingley Outpatient Clinic
05.2014 - 10.2017
- Order uniforms
- Maintain employee files
- Direct visitors
- Enter purchase orders and blank purchase orders
- Maintain and create meeting minutes and agenda survey
- Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll
- Set up and manage paper and electronic filing systems, update paperwork, and maintain documents such as attendance records and correspondence
- Assist with preparation for TJC and DOH surveys.
Outpatient Clerk
University of New Mexico Hospital Adult Urgent Care
09.2009 - 05.2014
- Operate telephone switchboard, answer, screen, forward calls, provide information, take messages, schedule appointments
- Greet patients and visitors entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Check in patients
- Make copies
- Answer phones, and make sure charts are ready for scanning
- Schedule follow-up appointments with Primary Care Physician’s
- Assist patients with establishing with a Primary Care Physician
- Collect co-pays
- First employee hired at UNM’s only Adult Urgent Care
- Help set up billing and payment portions of Urgent Care.
Outpatient Clerk/scheduler
UNM Radiology Department
01.2008 - 09.2009
- Check in patients
- Make copies
- Answer phones, make sure charts are ready for scanning
- Fax data
- Schedule Radiology appointments
- Collect co-pays
- Manage incoming calls and maintain internal and external relationships.
Therapy Assistant
Advanced Healthcare
01.2006 - 12.2008
- Pulling and putting away patient files
- Assisted with passive therapies and rehab exercises
- Send out office newsletters
- File patient statements
- Answer phones as well as direct patient and customers questions and concerns.
Birth Registrar
UNM Hospitals
08.2006 - 01.2008
- Acknowledge of paternity for new parents that are not married
- Create and distribute Proof of Birth paperwork for all newborns
- Answer phones
- Fax documents
- Register newborns to the state for their birth certificates as well as death certificates
- Look up patient files and obtain needed information to submit for birth certificate
- Interact with both internal and external customers.
Education
Master’s in Business Administration -
Grand Canyon University
Phoenix, AZ09.2024
Master’s in Mental Health and Wellness -
Grand Canyon University
Phoenix, AZ01.2020
Bachelor's in Healthcare Administration -
Ashford University
San Diego, CA01.2017
Skills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Executive Leadership
- Compliance Management
- Performance Management
- Human Resources Management
- Cross-Functional Collaboration
Timeline
Chief Operating Officer
First Nations Community Healthsource
03.2023 - Current
Intake Manager/Intake Coordinator
Awake & Aware Behavioral Health Facility
10.2021 - 01.2023
Facility Manager
Albuquerque ER & Hospital
02.2020 - 10.2021
Administrative Assistant
Albuquerque ER & Hospital
06.2019 - 02.2020
Office Supervisor
UNM Eubank Women’s Clinic & Pediatrics
10.2017 - 06.2019
Department Secretary/Executive Assistant
UNM Carrie Tingley Outpatient Clinic
05.2014 - 10.2017
Outpatient Clerk
University of New Mexico Hospital Adult Urgent Care
09.2009 - 05.2014
Outpatient Clerk/scheduler
UNM Radiology Department
01.2008 - 09.2009
Birth Registrar
UNM Hospitals
08.2006 - 01.2008
Therapy Assistant
Advanced Healthcare
01.2006 - 12.2008
Master’s in Business Administration -
Grand Canyon University
Master’s in Mental Health and Wellness -
Grand Canyon University
Bachelor's in Healthcare Administration -
Ashford University
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