Crystal Gallegos
Farmersville,CA
Summary
I'm a strong motivated individual that loves a challenge. I'm a very fast learner and love to widen my overall work experience.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Lowe's
05.2022 - 01.2025
- Managed store operations effectively.
- Executed detailed checks for validating each delivery.
- Handled responsibilities related to opening and closing store.
- Directly managed tools, hardware and pro desk, and building/lumber
- Managed team of 120 associates.
- Executed merchandising across various store sections.
- Oversaw skill enhancement programs for sales personnel.
- Validated cycle counts to ensure inventory accuracy.
- Enhanced communication with clients to resolve issues efficiently.
- Review daily financials in administrative office reviewed daily finance
- Assist in managing installs process
- Managed processing of refunds, facilitating call-in orders and overseeing sales.
- Resolve client problems efficiently.
- Conduct daily huddles with team on upcoming promotions, sales, goals, safety,
- Oversaw scheduling to ensure efficient team resource allocation.
- Conduct bay audits and price audits to validate product accuracy
- Maintain cleanliness of store
- Assist associated with questions and concerns, validate associate productivity
- Verified details in install and delivery records to maintain quality standards.
- Performed daily team observations to maintain adherence to S.M.A.R.T principles.
Front End Supervisor
Lowe's
01.2019 - 05.2022
- Led a team of 42 employees.
- Ensured adequate availability of necessary materials.
- Designed and updated operational schedules.
- Reviewed payroll for accuracy.
- Handled daily building opening and closing procedures.
- Ensured accuracy of perimeter conditions.
- Mentored and guided front-end staff to enhance skills.
- Conducted validation of cycle counts to maintain precise stock records.
- Conducting financial management activities each day to maintain business readiness.
- Managed daily store operations.
- Monitored efficient loading and receiving processes in trucking operations.
- Ensured proper access control through key management.
Install Sales Manager
Lowes
05.2016 - 01.2019
- Ensured proper implementation and adherence during installation processes.
- Facilitate installation process with customers and installers.
- Managed work orders by delivering product updates and ensuring continuous communication with vendors, customers, sales associates, and installers.
- Granted approvals for special product and labor cases.
- Resolved pricing discrepancies by overseeing error corrections across contracts and products.
- Maintained compliance by overseeing documentation accuracy.
- Facilitated payment transactions to installers.
- Executed timely processing of payouts as required.
- Generate daily reports.
- keep file of all installs for store records and reference
- Manage office duties
- Managed multi-line phone systems for effective communication across departments.
- Trained sales floor on proper installation techniques.
- Maintained regular communication through email.
Head Cashier/ Admin.
Lowes
09.2013 - 05.2016
- Led team of 10-15 individuals to achieve project goals.
- Ensured cleanliness and organization of front-end area.
- Supervise daily file management activities along with handling online demand assignments.
- Conducted daily audits of business financial records.
- Executed precise ordering of funds for optimal store functionality.
- Authorized product overrides in compliance with policies.
- Manage dispatch records.
- Conducted thorough checks on product specifications before dispatch.
- Coordinated time management to ensure adherence to strict schedules.
- Processed financial transactions, including pay-ins and payouts.
- Reviewed expense and business reports on a daily basis to ensure financial integrity.
Customer service Associate
Kmart
11.2014 - 08.2015
- Fielded and directed incoming phone inquiries to appropriate departments.
- Handled management of every digital order.
- Conducted refunds, sales and completed leasing agreements with customers
- Presented various credit solutions.
- Coordinated creation of money orders alongside payment processing tasks.
- Validated markdowns on damaged merchandise.
- Monitored and managed cash flow for accurate reconciliation.
- Ensured consistent cleanliness of the front area.
Cashier
Lowes
02.2010 - 09.2013
- Managed refund requests while completing sales.
- Managed shelf organization and performed inventory audits.
- Ensured cleanliness of workspace.
- Managed order processing and due files to ensure product update notifications.
- Facilitated seamless order processing via telecommunication systems.
- Facilitated credit application processing.
- Organized products within the department.
Program Leader
H.E.A.R.T after school Program
07.2008 - 08.2009
- Directed care and supervision for up to 30 children.
- Planned and scheduled activities to maintain consistency.
- Prepare detailed teaching plans on a weekly basis.
- Organize, track, and maintain on-site inventory.
- Applied Microsoft applications for document and data management.
- Handled administrative responsibilities efficiently.
- Followed operational procedures to efficiently complete custodial responsibilities.
- Streamlined coordination efforts for activities between two venues.
Education
Freshmen - Freshmen requirments
Porterville College
Porterville, CA12.2009
Child Development - Child Development courses for after school program.
College of the Sequoia
Visalia, CA08.2009
Skills
Problem-Solving
Customer Service and Engagement
Team Leader
Fast Learner
Highly Dependable
Personal Information
- Place of Birth: Lindsay, CA
- Date of Birth: 09/20/89
Timeline
Assistant Store Manager
Lowe's
05.2022 - 01.2025
Front End Supervisor
Lowe's
01.2019 - 05.2022
Install Sales Manager
Lowes
05.2016 - 01.2019
Customer service Associate
Kmart
11.2014 - 08.2015
Head Cashier/ Admin.
Lowes
09.2013 - 05.2016
Cashier
Lowes
02.2010 - 09.2013
Program Leader
H.E.A.R.T after school Program
07.2008 - 08.2009
Freshmen - Freshmen requirments
Porterville College
Child Development - Child Development courses for after school program.
College of the Sequoia
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