Crystal Flores
Bryan,TX
Summary
Experienced individual providing high-quality administrative support and outstanding customer service. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Clerk
City Of College Station
10.2022 - Current
- Enhanced customer satisfaction through timely and accurate mail distribution within organization.
- Operate and use city vehicle daily.
- Maintained well-organized mail room, ensuring easy access to materials and efficient workflow for staff members.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Staff Assistant II
City Of College Station
09.2019 - 10.2022
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
- Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
- Contributed to interdepartmental collaborations by offering assistance when needed and sharing relevant knowledge.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted guests in with friendliness and professionalism.
- Provided clerical support, addressing routine, and special requirements.
Patient Service Associate
Central Texas Heart Association
11.2017 - 03.2019
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Balance cash drawer daily
Bank Teller
Brazos Valley Schools Credit Union
05.2014 - 11.2017
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Receptionist
University Pediatrics Association
09.2011 - 05.2014
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TXBlinn College
BryanSkills
- Strong Organization Skills
- Administrative Duties
- Accounts Payable and Receivable
- Customer Communication
- Business Correspondence
Certification
Notary Public for the state of Texas until 2025
Timeline
Mail Clerk
City Of College Station
10.2022 - Current
Staff Assistant II
City Of College Station
09.2019 - 10.2022
Patient Service Associate
Central Texas Heart Association
11.2017 - 03.2019
Bank Teller
Brazos Valley Schools Credit Union
05.2014 - 11.2017
Receptionist
University Pediatrics Association
09.2011 - 05.2014
High School Diploma -
Travis B Bryan High School
Blinn College
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