Crystal Garcia-Campos

• Provide support to students through the application process, registration and petition forms
•Explain college rules and policies
• Process and review documentation to determine eligibility for in-state tuition/verify residency status
• Update students’ records (residency status, class registration, change in name and address, update major, high school special)
•Process applications
•Process in person transcripts requests
•Assist students through virtual lobby
•Submit help tickets through ServiceNow for hardware, software and/or student’s account issues
•Update username and reset passwords
•Handle telephone calls and emails
•Communicate with students and staff via email
•Guide high school students in the admissions process (application and high school form)
•Provide guidance to student workers

•Provide support to staff & faculty from other departments (DSS, veterans, financial aid)

•Communicated students’ progress with Lead Teacher
•Lead small groups
•Instructed students on various subjects and assisted them to understand complicated task assigned.
•Behavior intervention