Crystal Cowles Garcia
FRANKLIN,KY
Summary
Dynamic professional with a strong background in customer service and quality control, notably at Home Depot. Proven ability to enhance customer satisfaction through effective communication and cash handling. Demonstrated work ethic and integrity while ensuring compliance with engineering standards in previous roles, contributing to improved product quality and operational efficiency.
Overview
11
11
years of professional experience
Work History
Cashier
DG Market
01.2024 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Machine Operator
Worldwide Technology
07.2017 - 12.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Quality Control Inspector
American Howa Kentucky Plant
01.2016 - 03.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Cashier
Home Depot
04.2015 - 07.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Assisted customers with returns and refunds and resolved transaction issues.
Parts Inspector
Trace Die Cast, Automotive Industry
09.2012 - 04.2014
- Monitored organization activities for compliance with engineering standards and regulations.
- Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
- Facilitated ongoing communication between departments regarding parts quality concerns and potential improvements in production processes.
- Maintained accurate records of inspected parts, providing valuable data for trend analyses and continuous improvement efforts.
Education
Associate of Science - HS Medical Office & Billing Specialist
07-2025
- Honor Roll 1st Semester 2024
- Dean's List 1st Semester 2024
- 3.93 GPA
Skills
- Customer service
- Customer Assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Written and verbal communication
Timeline
Cashier - DG Market
01.2024 - 02.2024
Machine Operator - Worldwide Technology
07.2017 - 12.2018
Quality Control Inspector - American Howa Kentucky Plant
01.2016 - 03.2017
Cashier - Home Depot
04.2015 - 07.2015
Parts Inspector - Trace Die Cast, Automotive Industry
09.2012 - 04.2014
Ultimate Medical Academy - Associate of Science, HS Medical Office & Billing Specialist
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