Crystal Garrett
Arlington,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Director, Human Resources
Motor Controls Inc.
04.2021 - 01.2024
- Conducted a continuing study and revision of all Human Resources policies, programs, and practices to keep management informed of new developments
- Established departmental measurements that supported the accomplishment of the company's strategic goals
- Directed the preparation and maintenance of reports as necessary to carry out the functions of the department
- With the CEO and CFO, annually planned the company's philanthropic and charitable giving.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with department vendors for reduced costs and improved service quality.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company's reputation in the community and industry.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tripled plant workforce through recruitment efforts between 2021 and 2024.
Senior Human Resources Manager
Regus - IWG PLC
10.2019 - 11.2020
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Instructed senior leaders on appropriate employee corrective steps.
- Ensured compliance with employment laws, mitigating potential risks to the organization.
- Championed change management initiatives throughout the company, enabling smoother transitions during periods of growth or restructuring.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Leveraged data-driven insights for informed decision-making within all aspects of human resources management.
- Designed employee surveys to evaluate employee satisfaction.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Human Resources Business Partner
Hilltop Holdings Inc.
01.2019 - 09.2019
- Consulted with senior leadership and management to foster and promote the engagement and adoption of company core values at all levels through the acquisition of the four subsidiaries that now make up Hilltop Holdings Incorporated; Plains Capital Bank, Prime Lending Mortgage Company, National Lloyds Insurance Company and Hilltop Securities
- Provided direct Human Resources support to the Information Technology, Real Estate and Facilities, and Finance departments
- Developed and implemented company Emerging Talent and Leaders Programs, New Manager Training Program, and Professional Conduct Training Program
- Coached company senior leadership and management in performance management processes, compensation and remuneration programs, recruitment practices, and management decision making
- Facilitated effective communication between management and staff, fostering a positive work environment
- Coached managers on effective employee relations strategies to address workplace conflicts proactively
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
Area Human Resources Manager
Sherwin-Williams Paint Company
08.2016 - 01.2019
- Contributed to Sherwin-Williams regional sales performance by providing human resources support to the Area’s Vice President of Sales and District Management; particularly in the areas of recruitment/selection, diversity and inclusion, training/development, talent evaluation, performance management, compensation, succession planning and employee relations.
- Supervised local and 8 remote HR and District Recruitment teams.
- Developed and implemented company policies per business unit evolution and continuous improvement.
- Supervised and supported on-boarding procedures to ensure alignment with company culture.
- Developed and supported organization of employer branding activities.
- Supported new store and territory openings through staff planning and succession management.
- Developed and delivered professional training plans, Emerging Talent, Emerging Leaders, Career Conference, and Women's Leadership Programs.
- Prepared and managed division’s area budgets.
- Supported staff and regional management on day-to-day business opportunities.
- Maintained affirmative action program; filed EEO-1 report annually; maintained other records, reports and logs to conform to EEO regulations.
- Coordinated and collaborated with National Vice President of HR to craft organization-wide strategies and objectives.
- Promoted diversity and inclusion through targeted recruitment initiatives, creating a more inclusive workplace culture.
- Implemented succession planning initiatives for key leadership roles, ensuring smooth transitions during periods of change.
- Conducted skills gap analysis to identify areas of improvement for employees, resulting in tailored development opportunities.
- Collaborated with legal counsel on employment matters to ensure compliance with relevant laws and regulations.
- Aligned HR practices with strategic business objectives by partnering closely with senior leadership teams across the organization.
- Spearheaded workplace safety initiatives that reduced incidents while maintaining regulatory compliance.
- Led workforce planning efforts by analyzing future growth projections in partnership with finance teams.
- Launched employee engagement initiatives promoting collaboration, innovation, and overall job satisfaction across departments.
- Championed corporate social responsibility programs, strengthening the company''s reputation and community involvement.
- Obtained approvals for hiring exceptions and provided director with applicant eligibility and rehire status.
- Analyzed statistical data and reports to identify causes of workplace turnover and developed solutions to increase retention.
- Partnered with staff to drive organizational competence and performance management using continuous coaching.
- Consulted and reviewed grievances and handled investigations and analyses to prepare answers and resolutions.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Fostered positive work environment through comprehensive employee relations program.
Human Resources Generalist
Outbox AXS LLC
09.2015 - 09.2016
- Prepared and maintained employee handbook and policies and procedures manual.
- Worked alongside global business leader to deploy new training strategies.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and maintain affirmative action program; files EEO-1 report annually; maintain other records, reports and logs to conform to EEO regulations
- Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees.
- Conducted new employee orientations, monitored career-pathing program and wrote and placed job advertisements.
- Managed and processed all employee relations counseling, outplacement counseling, and exit interviews.
- Recommended new approaches, policies and procedures to affect continual improvements in efficiency of the department and services performed.
- Maintained Human Resources information system records and compiled reports from the database
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Maintained compliance with federal and state regulations concerning employment.
- Assisted in succession planning efforts by identifying high-potential employees eligible for leadership development opportunities.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Facilitated criminal background check process for new hires.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Improved operational processes resulting in productivity increase in HR department.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Built comprehensive employee recruiting strategy.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Human Resources Manager
Firebird Restaurant Group, LLC
01.2014 - 09.2015
- Developed and administered human resources plans and procedures for 2000+ personnel and staff
- Implemented and updated compensation program.
- Revised job descriptions as necessary,
- Conducted recruitment effort for all exempt and nonexempt personnel, student interns, and temporary employees
- Managed administrative and payroll staff
- Evaluated reports, decisions, and results of department in relation to established goals, and recommended new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
Education
Bachelor of Arts Degree in Psychology, with a minor in Sociology -
University of North Texas
Denton, TXSkills
- Conflict resolution
- Global HR experience
- Recruitment strategy
- Employment law
- Performance management
- Compensation strategy
- Change management
- Career pathing
- HR technology
- HR analytics
- Employee engagement
- Organizational development
- Employee relations
- Organizational culture
- Onboarding programs
- Training and development
- Retention strategies
- Diversity and inclusion
- Internal communications
- Benefits administration
- Cross-functional collaboration
- Labor relations
- Flexible leadership style
- Talent management
- Succession planning
- Team building
- HR policy development
- Strategic planning
- Workforce planning
- Payroll Coordination
- Compensation Structuring
- Recruitment Strategies
- Labor Negotiations
- Workforce Improvements
- Company Organization
- Human Resources Management
- Training Programs
- Legal Compliance
- Program Development
- Training Development
- Recordkeeping
- Compliance
- Training Leadership
- Policy Implementation
- Staff Management
- Recruitment
- Corrective Action Planning
- Employment Record Verification
- Employee Development
- Leadership Development
- Contract Negotiation
- Payroll Management
- Management Support
- Employee Handbook Development
- Dispute Mediation
- Confidential Document Control
- Regulatory Compliance
- Budget Administration
- Hiring and Onboarding
- Leadership Training and Development
- Employee Relations Oversight
- Health and Safety Programs
- Training Needs Analysis
- Human Resource Information System HRIS
- Coaching and Mentoring
- Recruitment and Hiring
- Executive Recruiting
- Performance Management Systems
- Exit Interviews and Processes
- Negotiation Tactics
- Employee Referral Programs
- Personnel Recruitment
- Company Leadership
- Policy Improvement Recommendations
- Human Resource Management Software HRMS
- Problem-Solving
- Employee Recognition Programs
- Accident Investigations
- Administering Disciplinary Procedures
Timeline
Director, Human Resources
Motor Controls Inc.
04.2021 - 01.2024
Senior Human Resources Manager
Regus - IWG PLC
10.2019 - 11.2020
Human Resources Business Partner
Hilltop Holdings Inc.
01.2019 - 09.2019
Area Human Resources Manager
Sherwin-Williams Paint Company
08.2016 - 01.2019
Human Resources Generalist
Outbox AXS LLC
09.2015 - 09.2016
Human Resources Manager
Firebird Restaurant Group, LLC
01.2014 - 09.2015
Bachelor of Arts Degree in Psychology, with a minor in Sociology -
University of North Texas
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