Crystal Garrett
Houston
Summary
Detail-oriented professional with extensive experience in claims management and operational efficiency. Proven track record of streamlining workflows and maintaining compliance, contributing to a reduction in turnaround times and enhanced client satisfaction.
Overview
11
11
years of professional experience
Work History
Claims Loss Reperesentitive
Progressive
Houston, TX
03.2021 - Current
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Communicated effectively with clients to gather necessary information and provide updates on claim status.
- Established new claims through inbound calls, ensuring clear communication of follow-up expectations.
- Cultivated a supportive and confident claims experience while delivering challenging messages and occasionally diffusing highly emotional or stressful situations for customers.
Sr. Processing Specialist
Progressive Insurance
Houston, TX
03.2021 - Current
- Consistently met or exceeded performance targets while maintaining a high level of accuracy in all processing tasks undertaken.
- Managed transaction workflows by efficiently processing through systems and handling correspondence via mail and online platforms to enhance operational efficiency.
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround times.
- Monitored and analyzed data discrepancies, ensuring accuracy in documentation and reporting.
Customer Support Specialist
Progressive Insurance
Houston, TX
03.2021 - Current
- Educated clients on policy options, enabling informed decision-making regarding their insurance needs.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Clarified coverage details to improve client understanding. Streamlined billing procedures to optimize payment cycles. Achieved timely payment processing to enhance operational efficiency.
Patient Service Representative
Acclara Solutions
Houston, TX
01.2018 - 03.2021
- Served as a liaison to bridge gaps between patients and healthcare providers, ensuring improved service delivery.
- Addressed billing and insurance discrepancies by coordinating payment arrangements and establishing clear expectations.
- Managed sensitive patient information while ensuring strict adherence to HIPAA guidelines.
Health and Group Insurance Specialist
American National Insurance Company
Galveston, TX
05.2015 - 01.2018
- Interpreted policies, explained health benefits, and verified coverage for providers.
- Led initiatives to improve accuracy in billing practices, reducing discrepancies by implementing standardized procedures.
- Worked diligently to resolve client disputes with insurance providers, advocating on their behalf for fair and satisfactory outcomes.
Education
Associate of Science - Information Technology
College of The Mainland
Texas City, TX05-2017
Skills
- Problem-solving
- Attention to detail
- Computer skills
- Organization and time management
- Account management
- Claims management
- Customer service
- Health insurance
- All lines
Timeline
Claims Loss Reperesentitive
Progressive
03.2021 - Current
Sr. Processing Specialist
Progressive Insurance
03.2021 - Current
Customer Support Specialist
Progressive Insurance
03.2021 - Current
Patient Service Representative
Acclara Solutions
01.2018 - 03.2021
Health and Group Insurance Specialist
American National Insurance Company
05.2015 - 01.2018
Associate of Science - Information Technology
College of The Mainland