Crystal Gartman
Silverdale,WA
Summary
Committed and motivated Administrative Assistant with exceptional customer relations and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Overview
4
4
years of professional experience
Work History
Ward Clerk
Gerald Champion Medical Center
Alamogordo, NM, United States
03.2003 - 05.2006
- Triaged incoming calls, taking detailed messages and forwarding calls to appropriate departments
- Managed reference books, schedule logs and pre-admission packets, maintaining accurate unit documentation
- Responded to patient call lights and coordinated follow-ups with RN
- Supported office staff and operational requirements with administrative tasks.
- Communicated with hospital departments to obtain services for patients
- Documented latest information in computer system and printed paperwork.
- Entered Doctor's orders into AS400 and Cerner operating systems
- Explained confidentiality and privacy procedures and requested completed forms
- Welcomed and assisted visitors, patients and consulting staff
- Organized patient files and records for quick retrieval
- Developed solid relationships with families, nursing staff and physicians to enhance patient care.
Sales Director Assistant
Alamogordo Daily News
Alamogordo, NM, United States
07.2002 - 04.2003
- Co-chaired local health fair
- Uploaded special articles/sections onto the company web page
- Archived past newspaper issues
- Assisted in customer advertising
- Edited/approved graphics for ads
- Photographed houses for real estate insert.
- Exceeded sales goals through effective time management and resource allocations.
- Boosted profits through effective supervision of entire sales department.
Accounts Receivable Clerk
Shipton's Big R
Billings, MT, United States
12.2001 - 06.2002
- Conducted systematic review of ageing accounts and contacted clients to collect payments
- Operated 10-key calculators to perform repetitive calculations
- Worked closely with management to improve accuracy and resolve receivables variances
- Processed and posted daily cash deposits and wire remittance deposits to customer accounts and invoices
- Created an Excel spreadsheet to accurately track hunting and fishing licenses
- Reconciled past due customer accounts and brought customers to current status
- Contacted customers via email and phone to resolve short payments
- Contacted clients to resolve invoice discrepancies
- Put systems in place to safeguard the confidentiality and security of financial files
- Assisted with month-end closings through timely account reconciliations
- Spearheaded excellent customer service and support to internal and external customers.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Certification - Administrative - Business Administration
International Business College
Albuquerque, NM04.1987
Skills
- Clerical Functions
- Administrative Support
- Records Management
- Data Entry
- Phone Reception
- Customer Service
- Payment Collection
- Call Light Responses
- Office Meetings
- Visitor Directions
- Online Systems
Timeline
Ward Clerk
Gerald Champion Medical Center
03.2003 - 05.2006
Sales Director Assistant
Alamogordo Daily News
07.2002 - 04.2003
Accounts Receivable Clerk
Shipton's Big R
12.2001 - 06.2002
Certification - Administrative - Business Administration
International Business College
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