Crystal Garza
2601 Sarah Ave Apt 224
Summary
Dynamic professional with a proven track record at South Texas Valley Development, excelling in documentation and reporting. Recognized for enhancing workflow efficiency and delivering exceptional customer service. A fast learner with strong multitasking abilities, adept at implementing digital tools to streamline processes and improve organizational effectiveness.
Overview
16
16
years of professional experience
Work History
Secretary to the General Manager
South Texas Valley Development
04.2022 - Current
- Managed scheduling and coordination of meetings for General Manager, ensuring efficient time management.
- Prepared accurate reports and presentations, enhancing communication between departments.
- Streamlined office procedures, improving workflow efficiency and reducing administrative bottlenecks.
- Maintained comprehensive filing systems, ensuring quick access to critical documents and records.
- Implemented digital tools for document management, enhancing data organization and retrieval speed.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Cashier
McCoy’s Buiilding Supply
01.2022 - 04.2022
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier
Carwash Carwash & Grease Monkey
01.2010 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking supplies and maintaining cleanliness of work area.
- Collaborated with team members to improve workflow and enhance customer satisfaction.
- Educated customers on services offered, promoting upselling opportunities effectively.
- Trained new cashiers on operational procedures and company policies successfully.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Still In School - Social Work
South Texas College
McAllen, TXSkills
- Documentation and reporting
- Multitasking and time management
- Fast learner
- Customer service
- Adaptability and flexibility
- Self motivation
Timeline
Secretary to the General Manager
South Texas Valley Development
04.2022 - Current
Cashier
McCoy’s Buiilding Supply
01.2022 - 04.2022
Cashier
Carwash Carwash & Grease Monkey
01.2010 - 12.2021
Still In School - Social Work
South Texas College
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