Crystal Garza
Laredo,TX
Summary
Dynamic professional with a proven track record at U.S. Navy, excelling in safety compliance and effective communication. Recognized for innovative problem-solving and training junior personnel, enhancing team performance. Adept at managing high-pressure environments while maintaining attention to detail and fostering customer engagement. Committed to achieving operational excellence and driving results.
Overview
7
7
years of professional experience
Work History
Sailor
U.S. Navy Active Duty
Norfolk, Virginia
07.2020 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated ground support equipment for aircraft launch and recovery operations.
- Trained junior personnel in safe equipment operation and emergency procedures.
- Conducted inspections of ground support tools to ensure proper functionality.
- Maintained organization of equipment and supplies in designated work areas.
Retail Sales Associate
Rue 21
Odessa, Texas
06.2020 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve daily sales goals and maintain stock levels.
- Engaged with customers through promotions and events to drive interest in products.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Barista
Starbucks, Barista
Odessa, Texas
06.2019 - 12.2019
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Prepared high-quality espresso beverages using established recipes and techniques.
- Maintained cleanliness of workstations, ensuring compliance with health and safety standards.
- Managed inventory levels by restocking supplies and organizing storage areas efficiently.
- Collaborated with team members to create a positive and efficient work environment.
- Handled cash transactions accurately while following company policies on payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Fast Food Worker
Chick-fil-A
Odessa, Texas
11.2018 - 06.2019
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing friendly and efficient service.
- Collaborated with team members to manage high-volume service periods effectively.
- Handled cash transactions accurately at the front counter and drive-thru.
- Monitored inventory levels, restocking supplies as needed throughout shifts.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Made and served coffee, tea and fountain drinks.
Education
High School Diploma -
Permian Highschool
Odessa, TX05-2020
Skills
- Safety compliance
- Problem solving
- Effective communication
- Time management
- Problem-solving aptitude
- Decision-making
- Customer engagement
- Team management
- Training and mentoring
- Attention to detail
- Creative thinking
Timeline
Sailor
U.S. Navy Active Duty
07.2020 - 07.2025
Retail Sales Associate
Rue 21
06.2020 - 06.2025
Barista
Starbucks, Barista
06.2019 - 12.2019
Fast Food Worker
Chick-fil-A
11.2018 - 06.2019
High School Diploma -
Permian Highschool
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