Crystal Garza
Eagle Pass
Summary
Dynamic General Manager with a proven track record at NSVS5 LLC, excelling in operations management and team leadership. Expert in problem resolution and training, I enhanced productivity and employee satisfaction while implementing strategic budget controls. Committed to fostering collaboration and achieving organizational goals through effective communication and innovative solutions.
Overview
13
13
years of professional experience
Work History
General Manager
NSVS5 LLC
09.2023 - Current
- Assisted in developing operational strategies to enhance team productivity.
- Supported daily management tasks, ensuring smooth workflow and effective communication.
- Learned and adhered to safety protocols, contributing to a secure work environment.
- Engaged in training sessions to build knowledge of industry tools and best practices.
- Implemented feedback mechanisms to identify areas for team development and growth.
- Coordinated schedules and resources for team projects, improving overall efficiency.
- Researched market trends to support strategic decision-making initiatives within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager
EPTX LLC
03.2022 - 09.2024
- Oversaw daily operations, ensuring alignment with organizational goals and compliance standards.
- Developed and implemented process improvements to enhance efficiency and reduce operational costs.
- Led cross-functional teams in strategic planning initiatives, fostering collaboration and innovation.
- Managed budget forecasting, analyzing financial performance to inform decision-making processes.
- Mentored junior staff, promoting professional development and improving team productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Front Desk Manager
La Quinta Inn & Suites
01.2013 - 03.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised staff schedules, optimizing team coverage during peak hours for enhanced service delivery.
- Implemented training programs for new team members, improving customer service skills and operational efficiency.
- Resolved guest complaints promptly, fostering positive relationships and enhancing overall satisfaction scores.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and facility upkeep.
- Collaborated with management on promotional initiatives, contributing to increased hotel occupancy rates through strategic marketing efforts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
No Degree -
Southwest Texas Junior College
Eagle Pass, TXHigh School Diploma -
Brazosport High School
Freeport, TX05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Employee scheduling
- Goal setting
- Staff supervision
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
General Manager
NSVS5 LLC
09.2023 - Current
Manager
EPTX LLC
03.2022 - 09.2024
Front Desk Manager
La Quinta Inn & Suites
01.2013 - 03.2022
No Degree -
Southwest Texas Junior College
High School Diploma -
Brazosport High School
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