CRYSTAL GASKIN
Brooklyn
Summary
Results-oriented customer service expert with a commitment to enhancing customer interactions and refining processes. Skilled in promoting teamwork and utilizing adaptive strategies for effective communication. Demonstrated ability to solve problems and maintain a customer-centric focus in all initiatives.
Overview
15
15
years of professional experience
Work History
Sales and Customer Service Manager
Macy’s Inc.
04.2024 - 03.2025
- Led innovative sales initiatives that increased customer loyalty through personalized engagement and relationship building with customers and Macy’s Stylists.
- Coached and motivated a team of sales associates, implementing recognition programs that improved employee performance and contributed to increase in individual sales metrics.
- Analyzed sales data to identify trends and areas for growth, devising targeted strategies that improved sales and enhanced customer satisfaction ratings through tailored service offerings.
Store Manager
Walgreens
07.2019 - 04.2024
- Supervised operation of the store and pharmacy, including opening/closing/changing shifts, delegated tasks, and scheduled associates.
- Analyzed store and pharmacy financial and performance data to develop action plans for increasing sales and controlling costs and reviewed asset protection data to implement action plans to reduce loss.
- Engaged with Employee Relations and Human Resources to make hiring, promotion, and termination decisions.
Assistant Store Manager
Walgreens
10.2014 - 06.2019
- Supported store manager with retail store operations, including leading associates through execution of the business plans and objectives of the company to drive sales.
- Assisted with appearance and general maintenance of the store by ensuring a safe and pleasing environment for customers and associates; requested store maintenance when required.
- Interacted with vendors to order ads and seasonal and basic merchandise for the store.
Shift Leader
Walgreens
09.2011 - 10.2014
- Managed inventory of all store merchandise, including pharmaceuticals, beauty products, office supplies, and food items.
- Promoted new products and services to customers and provided information about products not currently on the market.
- Maintained a safe work environment by following all company policies and procedures regarding employee conduct and safety practices.
Certified Pharmacy Technician
Walgreens
06.2010 - 09.2011
- Utilized pharmacy systems to correctly enter patient and drug information.
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs to verify that the medicine was correct.
- Adhered to company policies and procedures regarding pharmacy errors and Quality Improvement Program by immediately reporting prescriptions errors to pharmacist on duty.
Education
Certified Pharmacy Technician - undefined
Pharmacy Technician Board through Walgreens
01.2011
Medical Assistant - undefined
The Allen School Inc.
Brooklyn, NY01.2009
General Education Development Diploma - undefined
Kingsborough Community College
Brooklyn, NY01.2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Sales and Customer Service Manager
Macy’s Inc.
04.2024 - 03.2025
Store Manager
Walgreens
07.2019 - 04.2024
Assistant Store Manager
Walgreens
10.2014 - 06.2019
Shift Leader
Walgreens
09.2011 - 10.2014
Certified Pharmacy Technician
Walgreens
06.2010 - 09.2011
Certified Pharmacy Technician - undefined
Pharmacy Technician Board through Walgreens
Medical Assistant - undefined
The Allen School Inc.
General Education Development Diploma - undefined
Kingsborough Community College
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