CRYSTAL GASKIN
Brooklyn
Summary
Results-oriented customer service expert with a commitment to enhancing customer interactions and refining processes. Skilled in promoting teamwork and utilizing adaptive strategies for effective communication. Demonstrated ability to solve problems and maintain a customer-centric focus in all initiatives.
Overview
15
15
years of professional experience
Work History
Sales and Customer Service Manager
Macy’s Inc.
Brooklyn, NY
04.2024 - 03.2025
- Led innovative sales initiatives that increased customer loyalty through personalized engagement and relationship building with customers and Macy’s Stylists.
- Coached and motivated a team of sales associates, implementing recognition programs that improved employee performance and contributed to increase in individual sales metrics.
- Analyzed sales data to identify trends and areas for growth, devising targeted strategies that improved sales and enhanced customer satisfaction ratings through tailored service offerings.
Store Manager
Walgreens
New York, NY
07.2019 - 04.2024
- Supervised operation of the store and pharmacy, including opening/closing/changing shifts, delegated tasks, and scheduled associates.
- Analyzed store and pharmacy financial and performance data to develop action plans for increasing sales and controlling costs and reviewed asset protection data to implement action plans to reduce loss.
- Engaged with Employee Relations and Human Resources to make hiring, promotion, and termination decisions.
Assistant Store Manager
Walgreens
New York, NY
10.2014 - 06.2019
- Supported store manager with retail store operations, including leading associates through execution of the business plans and objectives of the company to drive sales.
- Assisted with appearance and general maintenance of the store by ensuring a safe and pleasing environment for customers and associates; requested store maintenance when required.
- Interacted with vendors to order ads and seasonal and basic merchandise for the store.
Shift Leader
Walgreens
New York, NY
09.2011 - 10.2014
- Managed inventory of all store merchandise, including pharmaceuticals, beauty products, office supplies, and food items.
- Promoted new products and services to customers and provided information about products not currently on the market.
- Maintained a safe work environment by following all company policies and procedures regarding employee conduct and safety practices.
Certified Pharmacy Technician
Walgreens
New York, NY
06.2010 - 09.2011
- Utilized pharmacy systems to correctly enter patient and drug information.
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs to verify that the medicine was correct.
- Adhered to company policies and procedures regarding pharmacy errors and Quality Improvement Program by immediately reporting prescriptions errors to pharmacist on duty.
Education
Certified Pharmacy Technician - undefined
Pharmacy Technician Board through Walgreens
01.2011
Medical Assistant - undefined
The Allen School Inc.
Brooklyn, NY01.2009
General Education Development Diploma - undefined
Kingsborough Community College
Brooklyn, NY01.2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Sales and Customer Service Manager
Macy’s Inc.
04.2024 - 03.2025
Store Manager
Walgreens
07.2019 - 04.2024
Assistant Store Manager
Walgreens
10.2014 - 06.2019
Shift Leader
Walgreens
09.2011 - 10.2014
Certified Pharmacy Technician
Walgreens
06.2010 - 09.2011
Certified Pharmacy Technician - undefined
Pharmacy Technician Board through Walgreens
Medical Assistant - undefined
The Allen School Inc.
General Education Development Diploma - undefined
Kingsborough Community College